Teamlead Inside Sales Support GCC

DöhlerGroup; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

DöhlerGroup in Dubai is seeking an experienced Sales Support Lead to ensure range planning, pricing and conditions in collaboration with Sales and Pricing. You will process customer complaints, organize visits, and prepare quotations to support regional revenue growth.

You will implement customer service strategy, maintain master data, ensure orders are entered, and coordinate samples and regional evaluations with Sales.

Qualifications

• A bachelor degree in a relevant discipline.
• 8-10 years of experience in sales support preferably in the Food & Beverage Industry.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Proficiency in CRM software and sales-related tools.
• Ability to adapt to a fast-paced and dynamic work environment.
• Fluent in English / Arabic is a plus.
• Priority will be given to candidates currently in UAE.

Responsibilities

• Ensuring proper support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.
• Ensuring that customer complaints are processed properly and on time in collaboration with Notification Management and the colleagues responsible in Sales.
• Ensuring that internal and external customer visits are organised and supported in consultation with the divisions involved.
• Ensuring that quotations are prepared quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
• Implementing and realizing the regional customer service strategy.
• Implementing the best possible structure for customer master data and ensuring that customer master data is continuously updated.
• Ensuring that orders are entered and confirmed in the system once availability checks and order processing have been carried out.
• Ensuring that samples are processed on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
• Ensuring regular customer-specific monitoring of contracts, prices, order quantities, batch sizes, delivery packaging and payment and delivery conditions and the creation of corresponding regional evaluations.

Skills

Leadership

Communication

Negotiation

CRM software

Data analysis

Team management

English/Arabic bilingual

Education

Bachelor degree in a relevant discipline

Tools

CRM software

Job description

Job Description:

Company Description

Are you interested in high-quality, natural and tasty nutrition? We are! It’s our ambition to shape the future of the nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

Ensuring proper support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.

Ensuring that customer complaints are processed properly and on time in collaboration with Notification Management and the colleagues responsible in Sales.

Ensuring that internal and external customer visits are organised and supported in consultation with the divisions involved.

Ensuring that quotations are prepared quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.

Implementing and realizing the regional customer service strategy.

Implementing the best possible structure for customer master data and ensuring that customer master data is continuously updated.

Ensuring that orders are entered and confirmed in the system once availability checks and order processing have been carried out.

Ensuring that samples are processed on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.

Ensuring regular customer-specific monitoring of contracts, prices, order quantities, batch sizes, delivery packaging and payment and delivery conditions and the creation of corresponding regional evaluations.

Qualifications

• A bachelor degree in a relevant discipline.
• 8-10 years of experience in sales support preferably in the Food & Beverage Industry.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data for decision‑making.
• Proficiency in CRM software and sales‑related tools.
• Ability to adapt to a fast‑paced and dynamic work environment.
• Fluent in English / Arabic is a plus.
• Priority will be given to candidates currently in UAE.

Additional Information

Your Benefits

• The motivating working atmosphere of a high-tech, innovative company
• The opportunity to realize your full potential and your ideas
• The freedom to strike out in new directions
• The great exposure and learning experience in various functions within the company

What We Offer

• Work with passion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow your way: With flexible development opportunities across departments and a global team, you can broaden your skills, discover new strengths and actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiple cultures, languages and perspectives to spark new ideas and inspiration. Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team play lead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

A good match starts with shared values.