Team Leader, Laundry, One and Only One Za''abeel

Kerzner International Management; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

One&Only One Za’abeel in Dubai is seeking a dedicated Team Leader for Laundry to supervise daily operations, maintain high standards of hygiene, and coach a service-minded team in a luxury setting. You will ensure accurate wash processes, coordinate with external suppliers, and uphold One&Only standards, delivering guest laundry with precision and warmth.

This role requires a proactive leader with hospitality experience, capable of training staff and ensuring seamless service in a fast-paced

Qualifications

• Diploma in Hospitality or equivalent required.
• Fluent spoken and written English; additional languages are a plus.
• Experience leading a laundry team in a luxury hotel preferred.

Responsibilities

• Provide daily guest services and in-house laundry supervision.
• Lead the laundry team to achieve quality and productivity targets.
• Train colleagues on equipment, safety, and standards; maintain hygiene.

Skills

Laundry operations

Team leadership

English fluency

Education

Diploma in Hospitality

Job description

Team Leader, Laundry, One and Only One Za'abeel

(20813)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

To provide guest services and in house service as well as daily supervision, and leadership in the Laundry Department with the objectives, performance and quality standards as set by One&Only One Za’abeel.

Key Duties and Responsibilities

• To have knowledge of One&Only Operating Standards and Procedures.
• Thorough knowledge of Laundry Operations, equipment, chemicals and fabric handling.
• Assist the Ass. Laundry Manager, Laundry Manager to maintain the department and organization, productivity, ensuring a smooth operation based on business.
• Maintain the best standards when handling guest laundry / dry cleaning to ensure customer delight.
• To always provide colleagues with well- maintained uniforms.
• Encourage colleagues to be dedicated and show initiative to learn, practice and demonstrate One and Only Standards.
• Conduct quality training to all colleagues on a regular basis, ensuring that all colleagues are aware of how to correctly use the equipment, processes and standards.
• Promote a well- managed, and highly motivated team and encourage teamwork.
• Work accordingly to company and Hotel standards and ensure that spot checks are carried out on a regular basis to ensure that standards are being adhered to in all areas.
• Ensure that wash formulas are correct for the specific wash programs and fabric types for each load.
• Assist the Ass. Laundry Manager & Laundry Manager to analyze monthly reports and propose areas for improvement.
• Conduct inventories on a regular basis for all Hotel linens, uniforms, OS&E and amenities, and prepare reports.
• Conduct regular inspections of Laundry and HSK stores and Panty’s, listing points and following up on maintenance issues that are new and outstanding, assist with general cleaning programs and equipment maintenance.
• Ensure high level of hygiene and safety within the Laundry.
• Ensure all chemicals are safely stored and correctly used.
• Assist with maintaining Laundry records accurately, and ensure they are always kept up to date.
• Monitor all projects that are set and ensure that timelines are adhered to.
• Assist in new colleague job skill training as and when requested by the superiors
• Ensure that the task provided daily are executed to the expectation of O&O One Za'abel standard.
• Coordinate daily with the outside laundry supplier.
• Spot check sorting of linen and counts picked up and delivered by the Outside Laundry supplier.
• Receive and check Linen, Uniforms, OS&E and amenities, when required.
• Assist in other tasks in the department & Hotel when requested by team Leader or Manager
• Attends and participates in team events.
• Participates in required training and briefings related to the job.

About You

• Must hold Diploma in Hospitality or (Be Fluent in Spoken & Written English, any other foreign language is a plus factor)
• Must be skilled to perform the job of Team Leader, Laundry.
• Must have good knowledge of Laundry Operation & Housekeeping and has worked as a Laundry Team Leader.
• Must have minimum 2 years as a Team Leader working in a five-star Hotel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.