Sales, Coordinator, One and Only One Za''abeel

Kerzner International Management; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

One&Only One Za’abeel is seeking a Sales Coordinator to support the Sales & Marketing team with lead management, site inspections, and contract administration in a luxury hotel setting in Dubai. The role emphasizes accurate record-keeping, collaboration across departments, and timely processing of paperwork and client communications.

The ideal candidate has 1–2 years in a luxury hotel, solid computer skills (Excel, Word, PMS), and hospitality education is a plus.

Qualifications

• Minimum 1 – 2 years’ experience in a similar role in a luxury hotel.

Responsibilities

• Assist in administrative duties assigned by the Commercial Director.
• Communicate with all departments to ensure relevant paperwork is submitted in a timely manner.
• Maintain and updates records of all tour operator communication, contracts, production.
• Keeps accurate records in an organized manner that other colleagues can find easily when required, in all forms such as, computer, files, logbooks, etc.
• Maintains and assists with VIP gifts and Sales collateral inventories and tabulations in a timely manner.
• Coordinate site inspections, familiarization trips and client visits, including internal arrangements, itineraries, room/showroom readiness, F&B requirements, transportation where applicable, client collateral and post-visit follow-up.
• Support preparation of weekly/monthly sales activity reports, account production reports, pipeline updates and other commercial reporting required by Sales leadership.
• Prepares monthly attendance report and update Fusion for all colleagues of Sales, Marketing and Reservations.
• Support Sales Managers with account production tracking, account research, client database maintenance and preparation for account reviews and sales calls.
• Coordinate sales-related invoicing and financial administration, including collating supporting documentation, raising and tracking invoice requests, liaising with Finance on invoice issuance, following up on outstanding requirements, and maintaining accurate records of invoices and related client documentation.
• Maintain a sense of urgency in all assigned tasks.
• Attends and participates in team events.
• Must demonstrate excellent attendance and punctuality.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure professional attitude towards guests and colleges.
• Ensure to always meet Grooming and Hygiene policy of One&Only One Za’abeel when in uniform.

Education

Hospitality graduate advantage

Tools

Excel

Word

PMS

Job description

Sales, Coordinator, One and Only One Za'abeel (20751)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

Enable the Sales and Groups & Events team to sell more effectively by ensuring enquiries, leads, client communication, site inspections, FAM Trips, contracting, CRM administration, reporting and internal coordination are handled accurately and efficiently in accordance with the policies and procedures set by One&Only One Za’abeel.

Key Duties and Responsibilities

• Assist in administrative duties assigned by the Commercial Director.
• Communicate with all departments to ensure relevant paperwork is submitted in a timely manner.
• Maintain and updates records of all tour operator communication, contracts, production.
• Keeps accurate records in an organized manner that other colleagues can find easily when required, in all forms such as, computer, files, logbooks, etc.
• Maintains and assists with VIP gifts and Sales collateral inventories and tabulations in a timely manner.
• Coordinate site inspections, familiarization trips and client visits, including internal arrangements, itineraries, room/showroom readiness, F&B requirements, transportation where applicable, client collateral and post-visit follow-up.
• Support preparation of weekly/monthly sales activity reports, account production reports, pipeline updates and other commercial reporting required by Sales leadership.
• Prepares monthly attendance report and update Fusion for all colleagues of Sales, Marketing and Reservations.
• Support Sales Managers with account production tracking, account research, client database maintenance and preparation for account reviews and sales calls.
• Coordinate sales-related invoicing and financial administration, including collating supporting documentation, raising and tracking invoice requests, liaising with Finance on invoice issuance, following up on outstanding requirements, and maintaining accurate records of invoices and related client documentation.
• Maintain a sense of urgency in all assigned tasks.
• Attends and participates in team events.
• Must demonstrate excellent attendance and punctuality.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure professional attitude towards guests and colleges.
• Ensure to always meet Grooming and Hygiene policy of One&Only One Za’abeel when in uniform.

About You

• Minimum 1 – 2 years’ experience in a similar role in a luxury hotel
• Must have good knowledge in computer operation (including software such as excel, word, PMS)
• Must be skilled to perform the job of coordinator, Sales & Marketing.
• Hospitality graduate is an advantage

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.