Operations Manager - KSA & UAE

Stryker; Dubai; On-site; AED 180,000 - 340,000; Full time

Job summary

Stryker Group seeks an experienced Operations Manager to lead the operational agenda for settings in Saudi Arabia and the United Arab Emirates. The role reports to the Operations Leadership team and focuses on delivering services across customer support, kit logistics, warehousing, and asset management.

You will build collaboration with Commercial, RAQA, Finance and Sales to drive regional initiatives, ensure compliance and optimize KPI performance while managing a multinational, fast-paced

Qualifications

• Degree in Business or Logistics or equivalent.
• 5 years of operations responsibility, ideally mixing logistics/warehouse and customer-facing duties.
• 3 years of people management experience.
• Experience in a multinational company with complex organization.
• Fluency in English; Arabic is a plus.

Responsibilities

• Develop and implement Operations strategy for assigned markets (KSA & UAE).
• Oversee Talent sourcing, development, management and engagement in the function.
• Lead process improvements and sustain breakthrough solutions.
• Direct projects aligned to customer and market needs.
• Collaborate with Commercial, RAQA, Finance, and Sales/Marketing to leverage regional opportunities.

Skills

Operations management

Logistics

People management

Process improvement

Customer service

Education

Degree in Business or Logistics

Tools

Lean Six Sigma

Job description

We are hiring our future Operations Manager for our GTM markets. Based in RIyadh or Dubaï, you will be part of the Operations Leadership team and responsible for all Operational Activities across KSA & UAE.

What you will do:

• Develop and implement the appropriate Operations strategy for assigned markets in curent model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management).
• Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged
• Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time.
• Direct work activities & projects based on a clear understanding of customer and market needs.
• Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region
• Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions.
• Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed.
• Support standardization and alignment of processes
• Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved

What do you need :

• Degree in a Business or Logistics discipline(s) or equivalent
• 5 years of experience in similar responsibility - this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility
• 3 years of experience in people management
• Experience in a multinational company with complex organization
• Fluency in English
• Arabic language is an advantage
• Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage