Team Lead, Inside Sales Support — Global Impact

DöhlerGroup; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

DöhlerGroup in Dubai is seeking an experienced Sales Support Lead to ensure range planning, pricing and conditions in collaboration with Sales and Pricing. You will process customer complaints, organize visits, and prepare quotations to support regional revenue growth.

You will implement customer service strategy, maintain master data, ensure orders are entered, and coordinate samples and regional evaluations with Sales.

Qualifications

• A bachelor degree in a relevant discipline.
• 8-10 years of experience in sales support preferably in the Food & Beverage Industry.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Proficiency in CRM software and sales-related tools.
• Ability to adapt to a fast-paced and dynamic work environment.
• Fluent in English / Arabic is a plus.
• Priority will be given to candidates currently in UAE.

Responsibilities

• Ensuring proper support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.
• Ensuring that customer complaints are processed properly and on time in collaboration with Notification Management and the colleagues responsible in Sales.
• Ensuring that internal and external customer visits are organised and supported in consultation with the divisions involved.
• Ensuring that quotations are prepared quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
• Implementing and realizing the regional customer service strategy.
• Implementing the best possible structure for customer master data and ensuring that customer master data is continuously updated.
• Ensuring that orders are entered and confirmed in the system once availability checks and order processing have been carried out.
• Ensuring that samples are processed on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
• Ensuring regular customer-specific monitoring of contracts, prices, order quantities, batch sizes, delivery packaging and payment and delivery conditions and the creation of corresponding regional evaluations.

Skills

Leadership

Communication

Negotiation

CRM software

Data analysis

Team management

English/Arabic bilingual

Education

Bachelor degree in a relevant discipline

Tools

CRM software

Job description

DöhlerGroup in Dubai is seeking an experienced Sales Support Lead to ensure range planning, pricing and conditions in collaboration with Sales and Pricing. You will process customer complaints, organize visits, and prepare quotations to support regional revenue growth.

You will implement customer service strategy, maintain master data, ensure orders are entered, and coordinate samples and regional evaluations with Sales.