Overnight Operations Coordinator

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Equity plan

Medical coverage

Disability insurance

Generous PTO

Mental health support

Wellness programs

Job summary

Honor Technology is seeking a scheduling and operations professional to ensure timely caregiver scheduling and responsive support for clients and families in the UAE. You will handle same-day changes, dispatch, and real-time communications to maintain high-quality care delivery.

The role requires strong communication, de-escalation skills, and experience with CRM/EMR tools, with onboarding over the first eight weeks and potential overnight shifts. Competitive benefits are offered.

Qualifications

• 3+ years in customer service or operations within healthcare, staffing, or call center environments.
• Hands-on experience with real-time scheduling, dispatch, or triage.
• Tech fluency with CRM, EMR, or workforce management tools.
• Strong written and verbal communication with de-escalation expertise.
• Reliable attendance and commitment to training and overnight shifts.
• Ability to work a daytime schedule for onboarding.

Responsibilities

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences during same-day changes or emergencies.
• Serve as the first point of contact for urgent client and family needs, providing empathetic support.
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications.
• Address service delivery challenges with urgency and professionalism.
• Accurately record client updates, staffing changes, and escalations in compliance with regulatory standards.
• Deliver critical updates to owners, clients, families, and Care Pros using appropriate tone and clarity.

Skills

Customer service

Operations

Scheduling

Communication

De-escalation

Tools

CRM

EMR

Workforce management tools

Job description

About the Company

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Through its consumer care brand, Home Instead, Inc., Honor delivers over 50 million hours of personalized care annually.

Responsibilities

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences during same-day changes or emergencies
• Serve as the first point of contact for urgent client and family needs, providing empathetic support
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications
• Address service delivery challenges with urgency and professionalism
• Accurately record client updates, staffing changes, and escalations in compliance with regulatory standards
• Deliver critical updates to owners, clients, families, and Care Pros using appropriate tone and clarity

Requirements

• 3+ years of experience in customer service or operations within healthcare, staffing, or call center environments
• Hands-on experience with real-time scheduling, dispatch, or triage
• Tech fluency with comfort navigating CRM, EMR, or workforce management tools
• Strong written and verbal communication skills with de-escalation expertise
• Reliable attendance and commitment to training and overnight shifts
• Ability to work a daytime schedule for the first 8 weeks of onboarding

Benefits

• Equity and 401K with up to 4% match
• Medical, dental, and vision coverage (including zero cost plans)
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program, mental health benefits, and wellness programs