TAM: Data Security & Customer Success

varonis-internal; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Varonis is seeking a Technical Account Manager in Abu Dhabi to serve as the primary technical contact for customers, ensuring onboarding, ongoing value, and proactive support.

You will work with Sales and Engineering to deliver quarterly reviews, drive customer success, and advocate for customers within the organization. The role requires travel up to 25% and strong communication skills.

Qualifications

• Bachelor's Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy company.
• Experience working with Windows OS.
• Knowledge of enterprise IT, cloud, and security technologies.
• Outstanding customer service skills and ability to quickly establish technical credibility with customers.
• Excellent written and verbal communication skills.
• Proven problem-solving abilities and commitment to customer success.
• Willingness to travel up to 25%.

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations.
• Onboard customers to Varonis platforms and deliver ongoing value and support.
• Ensure customer success through proactive health checks, hands-on product usage, training, and sharing best practices.
• Prepare and deliver quarterly business reviews and blast radius reviews.
• Identify and champion upsell opportunities alongside Sales.
• Learn new Varonis products and develop expertise in each client’s security ecosystem.
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate.
• Serve as primary technical contact and coordinate with support and engineering teams.
• Advocate for customers to ensure feedback is documented and acted upon.
• Engage with customers at all organizational levels, including Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify and remediate customers’ technical issues promptly with action plans.
• Escalate customer issues to management when appropriate.
• Create knowledge base content for customer and internal use.

Skills

Customer-facing

Communication

Problem-solving

Relationship-building

Sales orientation

Travel awareness

Education

Bachelor's Degree

Job description

Varonis is seeking a Technical Account Manager in Abu Dhabi to serve as the primary technical contact for customers, ensuring onboarding, ongoing value, and proactive support.

You will work with Sales and Engineering to deliver quarterly reviews, drive customer success, and advocate for customers within the organization. The role requires travel up to 25% and strong communication skills.