Surveillance Officer - CCTV Operations

Atlantis; Dubai; On-site; AED 50,220 - 78,120; Full time

Benefits offered by this job

Medical insurance

Annual flights home

Life insurance

Training & development

Job summary

Atlantis Resorts in Dubai seeks a Surveillance Officer - CCTV Operations to monitor and manage CCTV systems across the resort, ensuring accurate reporting and rapid response to incidents.

The role requires 3+ years as a CCTV Operator within hospitality, SIRA licensing, and strong knowledge of access control and alarm monitoring. This is a full‑time, on‑site position with rotating shifts, including nights and holidays.

Qualifications

• Secondary education or equivalent.
• Must hold a valid SIRA CCTV license.
• Minimum 3 years as CCTV Operator or in security/surveillance roles within hospitality.

Responsibilities

• Monitor CCTV from the resort command centre.
• Control cameras to track incidents and emergencies.
• Review recording cycles and ensure proper retention of footage.

Skills

CCTV surveillance

SIRA licensing

Security command centre

Digital video recording

Live incident monitoring

Access control auditing

SiPass management

Education

Secondary education

Valid SIRA CCTV license

Tools

SiPass System

Key Traka

FAVA system

Job description

Surveillance Officer - CCTV Operations

Job Snapshot

• Role: Surveillance Officer - CCTV Operations
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Security Intelligence & Analysis
• Experience: Minimum 3 years as a CCTV Operator
• Job Type: Full-time

Position Overview

Surveillance Officer - CCTV Operations in Dubai, United Arab Emirates is a specialized Hospitality opportunity for a SIRA‑licensed security professional experienced in CCTV monitoring, incident assessment, emergency coordination, and electronic security systems. Atlantis Resorts is hiring a vigilant operator to protect guests, colleagues, assets, and resort operations through continuous surveillance, accurate reporting, and timely command centre response.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Security Intelligence & Analysis
• Salary: 4500-7000 UAE Dirhams (estimated; final offer to be confirmed with the employer)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time
• Job Reference: 20352

Key Responsibilities

• Monitor permanent and alarm‑activated CCTV systems from the resort command centre.
• Manually control cameras to follow incidents, suspicious behaviour, access breaches, and emergency situations.
• Review the digital recording cycle and verify that CCTV footage is captured, retained, and handled correctly.
• Ensure video recording activities comply with applicable Dubai legal and security requirements.
• Detect incidents through CCTV, fire alarms, panic alarms, and other electronic security systems.
• Assess developing situations and coordinate the appropriate operational response.
• Support incident commanders during emergencies, crises, evacuations, and major security events.
• Monitor fire control panels and the fire alarm voice evacuation system.
• Process evacuation notices, warning alerts, and public announcements when authorized.
• Operate the command centre radio base and support resort‑wide communication between security and operational teams.
• Report faults or failures affecting CCTV, access control, recording equipment, or the SiPass Security Management System.
• Coordinate technical fault reporting with Security Management, Facilities, and approved service providers.
• Liaise with Dubai Police and other authorized agencies regarding access to recorded incidents.
• Retrieve, review, preserve, and present CCTV evidence for investigations.
• Assist Security Managers with evidence obtained through CCTV, access control, key management, and related security systems.
• Conduct access control reviews and CCTV audits in support of the overall hotel security plan.
• Use the Key Traka Management System and other approved electronic security platforms.
• Maintain accurate incident logs, surveillance reports, evidence records, and operational documentation.
• Follow confidentiality requirements when handling recordings, guest information, colleague information, and investigation material.
• Take operational charge when the Surveillance Team Leader is unavailable.
• Use sound judgment and initiative during routine operations and critical incidents.
• Provide direction to Resort Security Officers when necessary to support coordinated incident management.
• Monitor officer performance and help maintain discipline, procedures, and service standards.
• Complete duties assigned by the Surveillance Team Leader, Duty Manager, Security Directors, or Vice President of Security.
• Keep the command centre and Security Office secure, organized, and ready for continuous operation.

Ideal Profile

• Secondary‑level education or equivalent qualification.
• Valid CCTV SIRA License is mandatory.
• Minimum 3 years of experience working as a CCTV Operator.
• At least 3 years of security or surveillance experience within a four‑star or five‑star hotel.
• Previous Hospitality experience is strongly preferred.
• Good spoken and written English.
• Practical experience with CCTV control rooms, digital recording systems, access control, and alarm monitoring.
• Ability to remain focused during extended surveillance periods.
• Strong observation skills and confidence identifying unusual or suspicious activity.
• Able to evaluate incidents quickly and communicate clear instructions.
• Familiarity with emergency response, fire alarms, evacuation procedures, and radio communication.
• Capable of preparing accurate reports and maintaining evidence integrity.
• Professional discretion when handling sensitive footage and confidential investigations.
• Comfortable coordinating with police, emergency responders, facilities teams, and hotel management.
• Able to work independently and assume responsibility when supervisors are unavailable.
• Willing to work rotating shifts, nights, weekends, and public holidays.

Skills Set

CCTV surveillance, SIRA licensing, Security command centre operations, Digital video recording, Live incident monitoring, CCTV evidence retrieval, Security intelligence gathering, Access control auditing, SiPass Security Management System, Key Traka Management System, Fire alarm monitoring, FAVA system, Panic alarm response, Emergency coordination, Evacuation support, Public announcement systems, Security radio communication, Incident assessment, Evidence preservation, Investigation support, Security reporting, Police liaison, Crisis response, Hotel security operations

Why Join Us

This position offers long‑term stability in Dubai's expanding luxury Hospitality sector and provides valuable exposure to advanced surveillance, electronic security, and emergency management operations. The role is suitable for an experienced CCTV professional seeking greater responsibility within a complex, internationally recognized resort. Atlantis Resorts offers a competitive tax‑free salary in UAE Dirhams, medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, discounted rates across Kerzner properties, and colleague wellness initiatives. Employees also receive access to professional training, internal mobility, and career progression opportunities across the Kerzner International portfolio.

About the Company

Atlantis Resorts develops and operates luxury destinations recognized for premium accommodation, acclaimed dining, entertainment, wellness, and distinctive guest experiences. Atlantis The Royal in Dubai features 760 rooms, suites, and signature penthouses supported by extensive hospitality, leisure, and security operations. Part of Kerzner International, the resort employs more than 6,000 colleagues representing 129 nationalities. Its working environment emphasizes inclusion, wellbeing, continuous learning, operational excellence, and career development across the global Kerzner portfolio.