Support Officer - Telesales (outsource role)

Abu Dhabi Islamic Bank; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai seeks a Support Officer for the Telesales Unit, based in Jafza / Dubai. You will provide backend support, monitor call quality, and assist agents to maintain high service standards.

Key duties include cross-verifying products, giving feedback, supporting quality control, and ensuring policy compliance. Strong communication, problem-solving, and error-reporting abilities are essential.

Qualifications

• Subject matter expertise in telesales or quality control.
• Strong analytical skills and error reporting ability.
• Excellent verbal and written communication.
• Attention to detail and process adherence.

Responsibilities

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Skills

Subject Matter Expert

Problem solving

Excellent communication

Attentive in analyzing errors

Job description

JOB DESCRIPTION

Role : Support Officer - Telesales Unit
Location : Jafza / Dubai

Role Purpose

Ensuring backend support to Telesales Unit.

Key Accountabilities of the role

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Specialist Skills / Technical Knowledge Required for this role

• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it