Telesales Quality Support Specialist – Dubai

ADIB; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) invites applications for a Support Officer – Telesales (outsource role) based in Dubai, UAE. You will provide backend support to the Telesales Unit in Jafza and help ensure smooth call handling and quality processes.

The role focuses on cross-verifying products sold by agents, monitoring calls, offering feedback for quality improvements, and ensuring compliance with bank policies and procedures.

Qualifications

• Cross verification of products sold by agents.
• Periodic call monitoring to ensure quality.
• Providing feedback to ensure agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Responsibilities

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Skills

Subject Matter Expert

Error analysis & reporting

Job description

Abu Dhabi Islamic Bank (ADIB) invites applications for a Support Officer – Telesales (outsource role) based in Dubai, UAE. You will provide backend support to the Telesales Unit in Jafza and help ensure smooth call handling and quality processes.

The role focuses on cross-verifying products sold by agents, monitoring calls, offering feedback for quality improvements, and ensuring compliance with bank policies and procedures.