Support Officer - Telesales Outsource Role

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai invites applications for the role of Support Officer – Telesales Unit, located in Jafza / Dubai. You will provide backend support to the Telesales team and help maintain service levels.

You will verify products sold by agents, monitor call quality, and give feedback to ensure compliant, high-quality client interactions. The role emphasizes process discipline and adherence to bank policies.

Qualifications

• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it

Responsibilities

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Skills

Subject Matter Expert

Problem solving

Excellent communication

Error analysis

Job description

Job Description

Role : Support Officer – Telesales Unit

Location : Jafza / Dubai

Role Purpose

Ensuring backend support to Telesales Unit.

Key Accountabilities of the role

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Specialist Skills / Technical Knowledge Required for this role

• Subject Matter Expert
• Good problem solving skills
• Excellent communication skills
• Attentive in analyzing errors and reporting it