Support Officer - Telesales (outsource role)

ADIB; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) invites applications for a Support Officer – Telesales (outsource role) based in Dubai, UAE. You will provide backend support to the Telesales Unit in Jafza and help ensure smooth call handling and quality processes.

The role focuses on cross-verifying products sold by agents, monitoring calls, offering feedback for quality improvements, and ensuring compliance with bank policies and procedures.

Qualifications

• Cross verification of products sold by agents.
• Periodic call monitoring to ensure quality.
• Providing feedback to ensure agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Responsibilities

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Skills

Subject Matter Expert

Error analysis & reporting

Job description

Job Title: Support Officer – Telesales (outsource role)

Job Location: Dubai, United Arab Emirates

Date Posted: 30 September 2026

Job Reference/ID: 1298

Job Description / Role:

The role involves providing backend support to the Telesales Unit at ADIB, based in Jafza, Dubai.

Key Responsibilities:

• Cross verification of the products sold by agents.
• Ensuring quality is maintained by periodic call monitoring.
• Providing feedback to ensure the agents maintain quality while interacting with clients.
• Deliver right levels of quality check, skills and support the team.
• Participate in regular review and development of quality control.
• Ensure compliance with bank policies and procedures.

Skills Required:

• Subject Matter Expert
• Attentive in analyzing errors and reporting it

Employment / Job Type: Full Time

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: Outsource

Closing Date: 28 October 2026