Support Associate - Instock Operations

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Amazon UAE seeks a Support Associate for Instock Operations in Dubai to assist vendors with purchase orders, catalog content, and inventory-related workflows. You will help suppliers use Amazon tools correctly, resolve operational issues, and improve day-to-day retail processes.

Strong Excel skills, problem solving, and vendor communication are essential. The role offers exposure to procurement, catalog management, and inventory planning within Amazon's Instock team.

Qualifications

• Bachelor's degree in business, supply chain, analytics or related field.
• Experience solving operational problems with measurable results.
• Advanced Microsoft Excel skills (Pivot Tables, INDEX-MATCH, VLOOKUP, VBA).

Responsibilities

• Provide daily operational support to vendors using Amazon retail and inventory systems.
• Guide suppliers through purchase-order creation, confirmation, processing, and follow-up.
• Explain Amazon tools, workflows, and SOPs clearly to vendors.
• Train vendors on catalog content and procurement processes.
• Identify catalog errors and coordinate corrections with stakeholders.

Skills

Instock operations

Inventory planning

Vendor support

Microsoft Excel

Data analysis

Problem solving

Communication skills

Education

Bachelor's degree in business administration, supply chain, retail, procurement, analytics, operations

Tools

Microsoft Excel

VBA

Pivot Tables

Job description

Support Associate - Instock Operations

Job Snapshot

Role: Support Associate - Instock Operations

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Inventory Planning and Management

Experience: Experience in problem-solving, business analytics, procurement, or vendor support

Job Type: Full-time

Position Overview

Support Associate - Instock Operations in Dubai, United Arab Emirates is a Retail opportunity supporting Amazon vendors with purchase orders, product selection, catalog processes, shipment coordination, and inventory-related workflows. The role will help suppliers use Amazon systems correctly, resolve operational issues, and improve their ability to manage day-to-day retail activities independently. The successful candidate will combine vendor communication, advanced Microsoft Excel skills, analytical problem-solving, and operational follow-through. This position offers broad exposure to Amazon retail, procurement, catalog management, inventory planning, and vendor-development processes.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Inventory Planning and Management

Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Support Associate - Instock Operations will work within Amazon 's Instock team, which helps vendors complete essential retail and supply processes accurately. The role will provide practical support on purchase-order management, selection expansion, catalog content, shipments, lead times, and related Amazon tools. By identifying process errors, training new vendors, and monitoring recurring operational issues, the associate will help suppliers become more self-sufficient. The role also contributes to stronger product availability, smoother vendor operations, and a more dependable shopping experience for Amazon customers.

Key Responsibilities

• Provide daily operational support to vendors using Amazon retail and inventory systems.
• Guide suppliers through purchase-order creation, confirmation, processing, and follow-up activities.
• Help vendors understand shipment requirements, delivery timelines, lead times, and order-status updates.
• Support product selection expansion by coordinating required catalog and procurement inputs.
• Train vendors on how to populate, procure, review, and maintain product catalog content.
• Identify incomplete, inaccurate, or incorrectly formatted catalog information.
• Coordinate with vendors, manufacturers, customers, and internal teams to correct catalog and operational errors.
• Explain Amazon tools, workflows, and standard operating procedures in a clear and practical manner.
• Support newly onboarded vendors through structured training and on-ground guidance.
• Help suppliers resolve process barriers that affect purchase orders, shipments, selection, or product availability.
• Encourage vendors to develop the capability required to manage routine platform activities independently.
• Maintain accurate records of requests received, work completed, corrections made, and pending actions.
• Track vendor issues and follow up until agreed resolutions are implemented.
• Review operational data to identify repeated errors, delays, and opportunities for improvement.
• Use advanced Microsoft Excel functions to analyze vendor, purchase-order, catalog, shipment, and performance data.
• Build or maintain reports using Pivot Tables, macros, INDEX-MATCH, VLOOKUP, VBA, and data links.
• Identify trends that may affect inventory availability, purchasing efficiency, or vendor performance.
• Participate actively in stakeholder meetings, vendor discussions, and operational review calls.
• Communicate progress, risks, recurring concerns, and recommended actions to relevant teams.
• Initiate and own process-improvement projects that simplify vendor-support activities.
• Develop practical solutions that reduce manual work, errors, delays, and repeated support requests.
• Deliver assigned projects independently while meeting agreed deadlines and quality standards.

Ideal Profile

• Bachelor 's degree in business administration, supply chain, retail, procurement, analytics, operations, or a related discipline.
• Experience solving operational problems and delivering measurable results.
• Advanced Microsoft Excel knowledge, including Pivot Tables, macros, INDEX-MATCH, VLOOKUP, VBA, and data links.
• Ability to work proactively and independently while meeting deadlines.
• Strong quantitative, analytical, organizational, and problem-solving skills.
• Experience in business analysis or another function involving data-driven decision-making is preferred.
• Familiarity with catalog management, product-content processes, or retail data is advantageous.
• Experience with procurement workflows, purchase-order placement, or supplier lead-time management is preferred.
• Strong written and verbal English communication skills.
• Ability to explain systems and processes clearly to vendors with different levels of technical knowledge.
• Confidence coordinating with suppliers, manufacturers, customers, and internal stakeholders.
• Strong attention to detail when reviewing catalog records, purchase orders, shipments, and operational data.
• Ability to manage several vendor requests, reports, and improvement activities simultaneously.
• Interest in building a long-term career in e-commerce, retail operations, procurement, or inventory planning.

Skills Set

• Instock operations
• Inventory planning
• Vendor support
• Vendor training
• Purchase-order management
• Procurement processes
• Catalog management
• Catalog content
• Product selection
• Selection expansion
• Shipment coordination
• Lead-time management
• Vendor onboarding
• Retail operations
• Product availability
• Business analysis
• Process improvement
• Operational problem-solving
• Performance reporting
• Data analysis
• Microsoft Excel
• Pivot Tables
• Macros
• INDEX-MATCH
• VLOOKUP
• VBA
• Data links
• Stakeholder communication
• Record management
• Independent project delivery

Why Join Us

This role provides a strong entry point into Amazon 's retail and inventory operations. The associate will work directly with vendors, learn how Amazon 's purchasing and catalog systems operate, and build practical expertise in procurement, product selection, inventory availability, and supply processes. The position offers opportunities to take ownership of improvement projects, participate in business discussions, and develop analytical and commercial skills. It is well suited to an ambitious professional seeking long-term growth across retail, vendor management, supply chain, procurement, or business analysis.

About the Company

Amazon is a global technology, e-commerce, retail, and logistics company connecting customers with millions of products through its online marketplaces. Amazon 's Retail and Instock teams work closely with vendors to improve product selection, inventory availability, purchase-order execution, catalog quality, and the overall customer shopping experience.