Supervisor - Workshop

Al Ghurair; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

Al Ghurair is seeking a Strategic/Operations Supervisor in the UAE to oversee service and repair workflows, ensuring timely completion and customer approval for additional repairs with cost estimates.

You will monitor workshop productivity, strive to achieve budgeted revenue, and coach technicians on performance and SOP compliance, while maintaining high customer satisfaction and value-added services selling.

Responsibilities

• Receive Job Orders for service and repair jobs from Service Advisors.
• Provide a detailed explanation and technical justification for additional repairs with cost estimates and obtain customer approval.
• Raise material requisitions for approved parts and follow up on ordered parts.
• Ensure workshop productivity and timely billing; monitor WIP and ready turnaround time.
• Coach and develop technicians for cross-functionality and adherence to SOPs and standards.

Job description

Strategic

• Receive Job Orders for service and repair jobs from Service Advisors
• Manage loading andprovide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.
• Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.
• Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.
• Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.
• Should have flair for selling value added services, tyres, accessories etc.

Operational

• Responsible to achieve set target productive efficiency for the month.
• Responsible in ensuring workshop productivity is maximized
• Regularly monitor service orders (WIP) and ensure timely billing.
• Responsible for the vehicle's ready turnaround time.
• Responsible to achieve fix right first-time target (FIRFT)
• Responsible in ensuring Technician's Skills are developed for cross-functionality
• Ensure all the direct subordinates are updated of their daily or weekly performance
• Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
• Responsible in ensuring SOP and workshop Standards are exercised and complied with