Service Advisor

ALFAHIM; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

ALFAHIM in Dubai is seeking an experienced Operations Specialist to evaluate customer vehicles, determine repair needs, and translate requirements into Autoline pre-orders. You will clarify repair scope, prepare damage estimates, and discuss with customers and insurers.

Manage job progress, parts, and timely handover with invoicing and follow-up. Requirements include a Diploma in Automobile or equivalent, UAE driving licence, and at least four years in automotive workshop customer care and

Qualifications

• 4 years minimum experience in customer care and operations within automotive workshop.
• Experience in passenger vehicles is preferred.
• UAE Driving Licence is required.

Responsibilities

• Evaluate and receive customer vehicles according to manufacturer guidelines and procedures. Transfer requirements into Autoline pre-order form.
• Clarify scope of repair to the customer and produce damage and repair calculations with cost estimates, discussing with the customer or insurer.
• Follow up and oversee progress for each job order to meet deadlines; check parts ordering status daily and ensure safety rules are followed.
• Prepare invoice, update customer on final payment and arrange vehicle handover, inform delivery time and explain invoice details; follow up with customers 2–3 days after service.
• Prepare reports to facilitate customer and management review, highlighting failures or performance indicators such as vehicles received, downtime, and repairs carried out.

Skills

Customer care

Operations coordination

Education

Diploma in Automobile, Mechanical Engineering or equivalent

Job description

• Operations: Evaluate and receive customer vehicles according to the manufactures guidelines and procedures. Determine customer needs and transfer those requirements into Dealer Management System (Autoline) pre-order form. Consult and conclude the final agreement of the repairs required and obtain customer signature on the order form.
• Scope of Repair: Clarify scope of repair to the customer. Produce damage and repair calculations, cost estimates using suitable systems provided by the manufacturer and discuss this with the customer/insurance company. Consult the line manager or senior service advisor for support and advise for correct diagnosis.
• Process Management: Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis. Cross check the original customer complaint in the pre-order form against the job card labor operation numbers to ensure agreed repairs are all concluded. Promote safety rules defined for the equipment, instruments and products.
• Handover & Delivery: Prepare the invoice, update the customer on final payment and prepare the vehicle for active vehicle handover. Inform time for delivery, explain invoice details and advise on future repairs or maintenance needs. Contacts customer 2-3 days for service follow-up feedback.
• Reports: Prepare reports to facilitate customer and management review. Highlight technical failures or those depicting performance indicators such as number of vehicles received, downtime, repairs carried out, etc.

Qualification:

Diploma in Automobile, Mechanical Engineering or equivalent.

UAE Driving Licence.

Experience:

• 4 years of minimum experience in customer care & operations experience within automotive workshop.
• Experience in passenger vehicles is preferred.