Supervisor - SKIMS - Dubai

Al Tayer Group; Abu Dhabi; Presencial; AED 90 000 - 150 000; Tempo integral

Resumo da oferta

Al Tayer Insignia is seeking a department leader with strong customer service and team management skills. The role focuses on delivering exceptional service, coaching the sales team, and maintaining merchandising standards in a luxury retail environment.

The ideal candidate will have 4-5 years of experience in Sales or Customer Service, a high school qualification, and the ability to drive department performance and stock control.

Qualificações

• High school qualification.
• 4-5 years experience in Sales or Customer Service environment.

Responsabilidades

• Ensure excellent customer service by directing the department team and monitoring operations to meet targets.
• Lead and coach the sales team on the shop floor and set standards of grooming and professional conduct.
• Analyze sales data to maximize day-to-day performance and drive department growth.
• Resolve customer complaints effectively, escalating to the store manager when needed.
• Induct and train new starters; ensure staff are trained on department processes in coordination with the store manager and training department.
• Maintain visual merchandising standards and stock levels, reporting depletions or losses to the Store Manager.

Conhecimentos

Customer service

Team leadership

Stock management

Formação académica

High school qualification

Descrição da oferta de emprego

Job description

At Al Tayer Insignia, your career is more than a job - it's a journey into the heart of luxury retail. For over 40 years, we've partnered with the world's most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you'll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Responsibilities

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

Qualifications

• High school qualification

Years of Experience

• 4-5 years experience in Sales or Customer Service environment