Supervisor - SKIMS

Al Tayer Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Al Tayer Group in Dubai is seeking a Department Manager for the Sales and Customer Services area. You will lead the department team on the shop floor, ensuring exceptional customer service, effective merchandising, and stock control.

The role requires 4–5 years in Sales or Customer Service and a high school qualification. This is a full-time, on-site position with responsibilities across training, coaching, and policy compliance.

Qualifications

• 4–5 years experience in Sales or Customer Service environment.
• High school qualification.

Responsibilities

• Direct and coach the sales team to achieve department targets.
• Analyze sales data to maximize daily sales.
• Resolve customer complaints effectively or escalate to store management.
• Maintain grooming, presentation and professional conduct standards.
• Induct and train new department staff in liaison with store management.

Skills

Sales experience

Customer service

Leadership

Education

High school qualification

Job description

Job Location:

Dubai, United Arab Emirates

Work Mode:

On-site

Date Posted:

7 October 2026

Job Reference/ID:

4375

Job Description / Role:

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

Key Responsibilities:

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc

Experience Required:

• 4 – 5 years experience in Sales or Customer Service environment

Education Qualifications:

High school qualification

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry:

Retail

Department / Functional Area:

Sales and Customer Services

Closing Date:

Not mentioned (apply as soon as possible)