Supervisor - SKIMS - Dubai

Al Tayer Group Career site; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Al Tayer Insignia in Dubai seeks an experienced Department Manager to lead a high-performing sales team in a luxury retail environment.

You will analyse sales data, coach staff, handle customer issues, and ensure impeccable grooming, stock control, and visual merchandising standards.

This role emphasizes leadership, teamwork, and delivering exceptional service across boutiques, department stores, and online platforms.

Qualifications

• High school qualification.
• 4-5 years experience in Sales or Customer Service environment.

Responsibilities

• Direct and coach the sales team to achieve department targets.
• Analyse sales data to maximize day-to-day sales.
• Resolve customer complaints, escalating as needed to the store manager.
• Maintain grooming, presentation and professional conduct standards.
• Motivate the team to achieve goals and recognize achievements.
• Induct new starters into the department team and train staff.
• Collaborate with the store manager and training department on staff training.
• Monitor stock levels and report depletions or losses to prevent shrinkage.
• Ensure visual merchandising aligns with brand guidelines.
• Uphold housekeeping standards on the sales floor, fitting rooms, and stock areas.
• Comply with all company policies including refunds, security, and health and safety.

Skills

Customer service

Retail management

Team leadership

Education

High school qualification

Job description

At Al Tayer Insignia, your career is more than a job - it's a journey into the heart of luxury retail. For over 40 years, we've partnered with the world's most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you'll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

Qualifications

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 - 5 years experience in Sales or Customer Service environment