Supervisor - EGM Operations

Wynn Al Marjan Island; Ras Al Khaimah; In loco; AED 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare package

Leave policy

Incentive programs

Descrizione del lavoro

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Supervisor for the EGM Operations team to ensure premium guest service and flawless gaming operations.

The role oversees payout procedures, machine performance, and staff training, while maintaining strict internal controls and compliance with gaming regulations. A minimum of 3–5 years in EGM operations with leadership experience is required.

Competenze

• High school diploma or equivalent required; hospitality or business education preferred.
• 3–5 years in EGM operations with 1–2 years in a supervisory role.
• Strong understanding of EGM functionality, payout procedures, and controls.
• Excellent communication and leadership skills.
• Ability to manage high-value guests with discretion.

Mansioni

• Lead and support EGM Attendants to ensure premium guest service.
• Oversee jackpot payouts, hand pays, account verifications and sensitive transactions.
• Monitor EGM machine performance and coordinate with technical teams.
• Ensure adherence to internal controls, policies and gaming regulations.
• Manage guest escalations with professionalism and discretion.
• Oversee presentation, cleanliness and readiness of EGM environment.
• Support and supervise promotional activities and programs.
• Prepare and review shift reports, incident logs and performance summaries.
• Collaborate with Surveillance, Security and Technical Services for safe operations.

Conoscenze

EGM operations

Leadership

Communication

Conflict resolution

English proficiency

Formazione

High school diploma or equivalent

Hospitality or business education preferred

Strumenti

Gaming management systems

Reporting tools

Descrizione del lavoro

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Supervisor to join theresort’s EGM Operationsteam.

The primary duties and responsibilities of this role are:

Lead and support EGM Attendants to ensure consistent delivery of exceptional service for premium guests

Oversee jackpot payouts, hand pays, account verifications, and sensitive transactions to ensure accuracy and proper documentation

Monitor EGM machine performance, coordinate with technical teams, and initiate timely resolutions for malfunctions or irregularities

Ensure adherence to internal controls, operational policies, and GCGRA requirements across the EGM floor

Manage guest escalations with professionalism, discretion, and sound judgment

Oversee the presentation, cleanliness, and readiness of the EGM environment to maintain a high‑quality guest experience

Support and supervise promotional activities, special events, and EGM‑related programs

Prepare and review shift reports, incident logs, and performance summaries

Contribute to training, coaching, and ongoing development of EGM Attendants

Collaborate with Surveillance, Security, and Technical Services to ensure safe, compliant, and well‑coordinated operations

About You:

The ideal candidate for this position will have the following experience and qualifications:

High school diploma or equivalent required; additional education in hospitality or business is preferred

Minimum 3–5 years of experience in EGM operations, with at least 1–2 years in a leadership or supervisory role

Strong understanding of EGM functionality, payout procedures, and operational controls

Excellent communication, leadership, and conflict‑resolution skills

Proven ability to manage high‑value guests with discretion, professionalism, and service excellence

Proficiency in spoken English; additional languages are an advantage

Familiarity with gaming management systems and reporting tools

Flexible availability, including evenings, weekends, and holidays

Must be able to obtain and maintain a valid gaming license

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as i ncentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.