Housekeeping Supervisor

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Leave policy

Salary in AED

Job summary

Wynn Al Marjan Island invites applications for Supervisor - Housekeeping to oversee attendants in guest rooms and corridors, ensuring resort standards are met. This role requires strong leadership and a focus on guest satisfaction.

Ideal candidates have hotel management education, fluent English, and prior 5-star experience. You should be able to work flexible hours, including weekends, in a fast-paced, multicultural environment in Ras Al Khaimah.

Qualifications

• Bachelor's or diploma in hotel management or related field.
• Fluent English in speaking, writing and reading.
• Experience in luxury hotel or resort environment preferred.
• Strong leadership and administrative abilities.
• Willingness to work weekends and holidays.

Responsibilities

• Supervise housekeeping attendants to ensure rooms and corridors meet resort standards.
• Conduct briefings and align on tasks with team and leadership.
• Ensure timely attendance, proper uniform, and grooming.
• Inspect guest rooms and public areas for cleanliness and maintenance.
• Train and mentor new joiners; identify and address low performance.
• Handle guest feedback and resolve complaints with a guest-first approach.
• Adhere to health and safety policies and Forbes 5-Star standards.

Skills

Fluent English

5* hotel experience

Administrative leadership

Customer focus

Multicultural teamwork

Flexible hours

Education

Hotel Management degree or diploma

High school diploma

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

The Supervisor - Housekeeping is responsible to supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

The primary duties and responsibilities of this role are:

• Ensure all team members report on time, in proper uniform, and well-groomed.
• Conduct briefings for colleagues and attend leadership briefings to align on tasks.
• Champion company goals like the Colleague Engagement Survey and Forbes 5-Star standards.
• Oversee colleague performance to ensure prompt, courteous service and operational compliance.
• Inspect guest rooms, corridors, pantries, staircases, and lift landings for cleanliness and maintenance.
• Supervise scheduled deep cleaning and special tasks to meet resort standards.
• Report on furnishings, equipment, and facility upkeep to Housekeeping leadership.
• Meet guests to personalize service, resolve complaints, and gather feedback.
• Identify low performers, provide training, and supervise new joiners.
• Ensure procedures align with resort health and safety policies.
• Monitor pantry supplies and maintain records of missing or broken items.
• Maintain communication logs and brief team on high-attention guests.
• Be trained in emergency procedures and first aid.
• Conduct inspections and training based on Forbes checklists.
• Be flexible with scheduling and knowledgeable about task assignments for all roles.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Graduating in Hotel Management/ High school diploma would be advantageous
• Fluent in English – Verbal, written and reading
• Previous 5* experience in similar position would be advantageous
• Strong administrative abilities and Leadership skills
• Ability to have a strong customer focus
• Experience in a luxury hotel or resort setting.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to work flexible hours, including weekends and public holidays.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.