Client & Relations Manager

Ultimate Performance; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ultimate Performance Dubai is seeking a Client Relations Manager to lead commercial growth across its Dubai locations. You will own the full sales funnel from initial enquiry through consultation, conversion, onboarding and retention, while developing local partnerships that generate high-quality client referrals.

The role emphasizes exceptional client experiences, operational standards and seamless delivery, with a focus on building corporate partnerships, driving referrals, and maintaining CRM

Qualifications

• Bachelor's degree required for UAE visa eligibility.
• Proven consultative sales ability with a track record of achieving conversion targets.
• Strong commercial acumen with ability to manage a high-performing sales pipeline.
• Experience developing B2B partnerships and generating new business opportunities.
• Excellent relationship-building and networking skills.
• Exceptional communication and influencing ability.
• Highly organized with attention to detail and proactive follow-through.
• Client-first mindset with a passion for delivering exceptional customer experiences.
• Interest in strength training and personal fitness is a plus.

Responsibilities

• Own the full sales funnel from enquiry to onboarding and retention.
• Deliver high-quality consultations to identify client goals and prescribe Ultimate Performance solutions.
• Maintain a structured CRM-driven pipeline with timely follow-ups.
• Develop local business partnerships and secure referral opportunities.
• Ensure premium client experience and onboarding across both gym locations.
• Support gym operations and facility standards to underpin commercial success.
• Provide regular performance updates and KPI reporting to leadership.
• Collaborate with trainers and gym managers to optimise client handovers.
• Build and maintain partnerships with corporate clients, hotels and communities.

Skills

Consultative sales

Relationship building

Networking

Communication

Influencing ability

Organisational skills

Client-centric mindset

Data-driven / CRM

Strength training interest

Education

Bachelor’s degree

Job description

Role Purpose

The Client amp Relations Manager is responsible for driving sustainable revenue growth across Ultimate Performance Dubai through exceptional sales execution client acquisition strategic partnerships and operational excellence Acting as the commercial lead for the business the role owns the full sales funnel from initial enquiry through consultation conversion onboarding and retention while developing local business partnerships that generate high-quality client referrals Alongside commercial responsibilities the role supports the day-to-day operation of both facilities ensuring exceptional client experiences high operational standards and seamless delivery across the business

Core Focus

Commercial amp Business Development Approximately 70 Own and optimize the full client acquisition funnel Conduct consultations and convert prospective clients into long-term members Drive consistent lead generation through referrals renewals outreach and corporate partnerships Build relationships with local businesses organizations and strategic partners to generate new business opportunities Maximise client lifetime value through exceptional onboarding retention and engagement

Operations amp Gym Performance Approximately 30 Support the day-to-day operational performance of both gym locations Maintain exceptional facility standards and client experience Ensure CRM accuracy operational compliance and efficient business processes Support Gym Managers with operational priorities that contribute to commercial success

Key Responsibilities

Sales and Commercial Performance

Own the entire sales journey from first enquiry through to client conversion and onboarding Deliver high-quality consultations that identify client goals and prescribe the most appropriate Ultimate Performance solution Maintain a structured sales pipeline ensuring all prospects receive timely and professional follow-up through calls emails and messaging Re-engage inactive leads and previous enquiries to maximize conversion opportunities Identify opportunities for referrals renewals and additional services to increase client lifetime value Maintain accurate forecasting and pipeline reporting through CRM Deliver consistent monthly client acquisition aligned with commercial targets Work closely with trainers and Gym Managers to ensure seamless client handovers and outstanding onboarding experiences Manage and provide training and guidance for other members of the team who complete sales consultations to ensure performance targets are met

Business Development and Partnerships

Develop and execute a proactive local business development strategy Build relationships with corporate organizations healthcare professionals hotels residential communities and complementary wellness businesses Secure referral partnerships that consistently generate qualified leads Deliver corporate presentations networking activity and local outreach initiatives Identify opportunities to increase Ultimate Performance s visibility within the local market Maintain and develop existing partnerships to maximize long-term commercial value

Client Experience and Retention

Deliver a premium client experience throughout every stage of the customer journey Support retention initiatives that encourage long-term client success Build a strong community culture through events engagement initiatives and exceptional service Gather client feedback and identify opportunities to continually improve the customer experience Collaborate with trainers to ensure every client receives a consistent Ultimate Performance experience

Operations and Facility Performance

Support Gym Managers in maintaining exceptional operational standards across both locations Ensure compliance with company policies health amp safety legislation and operational procedures Support coordination of equipment servicing maintenance and repair programmes Monitor facility presentation cleanliness and overall client environment Support security access control and emergency procedures Maintain operational documentation SOPs and compliance records Ensure CRM systems operational files and reporting remain accurate and up to date

Reporting and Commercial Analysis

Track and report sales activity conversion rates pipeline performance and commercial KPIs Analyze consultation performance and identify opportunities to improve conversion Provide regular business performance updates to the Cluster Manager Monitor partnership effectiveness and return on investment Support budgeting and commercial planning where required

Key Performance Indicators

• Consultation volumeConsultation conversion rate target 70 Monthly and quarterly client acquisitionSales pipeline managementLead response and follow-up complianceClient retention and renewals
• Minimum three new strategic partnerships per quarterMinimum three new client acquisitions generated through B2B partnerships per quarterGrowth in referral pipelineCorporate presentations and networking activity delivered
• Operational compliance across both facilitiesCRM accuracy and reporting standardsFacility presentation and maintenanceClient satisfaction and service qualitySuccessful delivery of operational priorities

Requirements

A Bachelors degree is required. Candidates must be able to provide an appropriately attested degree certificate to support the UAE visa process.Proven consultative sales ability with a strong track record of achieving conversion targets.Strong commercial acumen with the ability to build and manage a high-performing sales pipeline.Experience developing B2B partnerships and generating new business opportunities.Excellent relationship-building and networking skills.Exceptional communication and influencing ability.Highly organised with strong attention to detail and follow-through.Comfortable analysing commercial performance and using data to improve results.Client-first mindset with a passion for delivering exceptional customer experiences.Able to balance commercial priorities with operational excellence in a fast-paced environment.Self-motivated, proactive and driven by measurable performance.An active interest in strength training.Personal Training certificate is not required.