Student Recruitment & Admissions Coordinator

Heriot-Watt University; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Heriot-Watt University is seeking a proactive Student Recruitment Assistant for our Dubai campus. You will be the first point of contact for prospective students, handling inquiries by phone and email, and supporting on/off-campus events to promote undergraduate and postgraduate programmes.

You will work within the Dubai Admissions team to deliver exceptional service, coordinate CRM activities, and assist with application processing to drive enrolment targets.

Qualifications

• Excellent literacy and numeracy skills or similar or equivalent experience.
• Experience in multi-channel customer experience.
• Proficient with MS Office and CRM systems.

Responsibilities

• Provide front-line customer service to prospective students via phone, email, and events.
• Coordinate and support student recruitment events and open days.
• Manage enquiries and bookings within the CRM system and ensure timely responses.
• Support admissions processing and application management.

Skills

Customer service experience

Multichannel communications

Interpersonal skills

Attention to detail

Confidential information handling

Education

Degree level education

Tools

Microsoft Excel

Word

Outlook

Job description

Heriot-Watt University is seeking a proactive Student Recruitment Assistant for our Dubai campus. You will be the first point of contact for prospective students, handling inquiries by phone and email, and supporting on/off-campus events to promote undergraduate and postgraduate programmes.

You will work within the Dubai Admissions team to deliver exceptional service, coordinate CRM activities, and assist with application processing to drive enrolment targets.