Prospect Experience Ambassador

Heriot Watt University, Edinburgh; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Heriot-Watt University in Dubai is seeking a Prospect Experience Assistant to manage incoming inquiries, guide applicants through the process, and maintain CRM data quality. You will support campus events and coordinate with admissions teams to ensure a smooth applicant journey.

The role requires strong communication, multi-channel customer service, and attention to detail. You will be the first point of contact for prospective students, delivering timely information and presenting a

Qualifications

• Excellent literacy and numeracy skills or equivalent experience.
• Experience in a multi-channel customer experience environment.
• Proficient with Microsoft Excel, Word and Outlook.

Responsibilities

• Respond to enquirers by phone or email and direct to the relevant teams.
• Upload high school data to the CRM and maintain data hygiene.
• Provide support for campus events and assist with application processing.
• Deliver excellent customer service and act as the face of the university to prospective students.
• Collaborate with the MRAC team and support PX related projects and reports.

Skills

Multichannel customer experience

Excel

Word

Outlook

Interpersonal skills

Customer service

Attention to detail

Confidential information handling

Flexibility

Initiative

Problem solving

Education

Degree level education

Tools

CRM systems

Enquiry management systems

Job description

Heriot-Watt University in Dubai is seeking a Prospect Experience Assistant to manage incoming inquiries, guide applicants through the process, and maintain CRM data quality. You will support campus events and coordinate with admissions teams to ensure a smooth applicant journey.

The role requires strong communication, multi-channel customer service, and attention to detail. You will be the first point of contact for prospective students, delivering timely information and presenting a