Prospect Experience Coordinator

Heriot-Watt University; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Heriot-Watt University in Dubai is seeking a Prospect Experience Assistant to support prospective students from first contact through enrolment. You will handle calls and emails, direct enquiries, and manage CRM data while supporting campus events and applicant journeys.

Based in the Prospect Experience team, you will deliver high-quality customer service, maintain data hygiene, assist with application processing, and contribute to improving enquiry management across multiple channels.

Qualifications

• Excellent literacy and numeracy skills or equivalent experience.
• Experience in a multi-channel customer experience environment.
• Competent in IT packages including Microsoft Excel, Word and Outlook.
• Well-developed interpersonal skills and customer-facing experience.
• Experience in face-to-face customer service at events or recruitment/sales events.
• Demonstrable attention to detail and ability to handle confidential information.

Responsibilities

• Answer incoming calls and emails and direct to the appropriate team.
• Upload data to the CRM and maintain data hygiene.
• Support on-campus events and patient/consumer-facing activities for prospective students.
• Assist with application processing and respond to enquiries within agreed timescales.
• Provide accurate information and advice to prospective students and applicants.

Skills

Literacy & numeracy

Multi-channel CX

MS Excel & Outlook

Interpersonal skills

Customer service experience

Education

Degree level education

Tools

CRM systems

Enquiry management tools

Job description

Heriot-Watt University in Dubai is seeking a Prospect Experience Assistant to support prospective students from first contact through enrolment. You will handle calls and emails, direct enquiries, and manage CRM data while supporting campus events and applicant journeys.

Based in the Prospect Experience team, you will deliver high-quality customer service, maintain data hygiene, assist with application processing, and contribute to improving enquiry management across multiple channels.