Russian-Speaking Student Recruitment Assistant Fixed Term UAE

Heriot-Watt University; United Arab Emirates; On-site; AED 60,000 - 70,000; Full time

Job summary

Heriot-Watt University Dubai campus is seeking a proactive Student Recruitment Assistant to provide front-line customer service to prospective students and applicants. You will manage enquiries via phone, email, and live events, support admissions processes, and assist with a range of recruitment activities to promote our UG, PG and research degree programmes.

You will work with CRM systems and attend events both on campus and externally.

Qualifications

• Excellent literacy and numeracy skills or similar or equivalent experience.
• Experience of working within a multi-channel customer experience.
• Competent in Microsoft Excel, Word and Outlook.
• Well-developed interpersonal skills.
• Experience in face-to-face customer service roles and events.
• Attention to detail and ability to handle confidential information.
• Ability to work flexibly, quickly and accurately.
• Second language preferably Russian.

Responsibilities

• Respond to enquirers by phone or email with timely, personalised information.
• Support execution of recruitment events including open days and masterclasses.
• Coordinate pre-event and follow-up communications to maximise attendance.
• Manage enquiries and bookings and use CRM for tracking engagements.
• Provide admissions processing support and guidance throughout the applicant journey.
• Assist with student ambassador schemes and recruitment activities.
• Maintain knowledge of admissions policy and respond to changes.

Job description

Heriot-Watt University Dubai campus is seeking a proactive Student Recruitment Assistant to provide front-line customer service to prospective students and applicants. You will manage enquiries via phone, email, and live events, support admissions processes, and assist with a range of recruitment activities to promote our UG, PG and research degree programmes.

You will work with CRM systems and attend events both on campus and externally.