Student Recruitment & Admissions Coordinator

Heriot Watt University, Edinburgh; Dubai; On-site; AED 55,000 - 85,000; Full time

Job summary

Heriot-Watt University Dubai is seeking a Customer Recruitment Assistant to coordinate and deliver a range of activities that enable recruitment and admissions targets for UG, PG and research degrees. You will be the first point of contact for enquiries, guiding prospects from initial contact through to enrolment and contributing to a high-quality customer service experience.

The role focuses on proactive follow-up, event delivery, and administrative support across multi-channel communications,

Qualifications

• Excellent literacy and numeracy skills or equivalent experience.
• Experience in multi-channel customer experience environments.
• Competent with IT packages including MS Excel, Word and Outlook.
• Strong interpersonal and customer service abilities.
• Experience in face-to-face customer service and events.
• Proactive, professional approach with attention to detail.
• Ability to work flexibly and solve problems creatively.

Responsibilities

• Respond to enquiries by phone or email and support prospective students through their journey to enrolment.
• Assist with open days, masterclasses, virtual events and recruitment fairs.
• Support admissions processes and maintain accurate CRM records.
• Coordinate and manage enquiries, bookings, and post-event communications.
• Provide guidance to student interns and support the wider team during peak periods.

Skills

Literacy & numeracy

Multi-channel customer experience

Microsoft Excel

Microsoft Word

Outlook

Interpersonal skills

Face-to-face customer service

Initiative & problem solving

Attention to detail

Second language (Russian)

Education

Degree level education

Tools

CRM systems

Student Information/CRM databases

Job description

Heriot-Watt University Dubai is seeking a Customer Recruitment Assistant to coordinate and deliver a range of activities that enable recruitment and admissions targets for UG, PG and research degrees. You will be the first point of contact for enquiries, guiding prospects from initial contact through to enrolment and contributing to a high-quality customer service experience.

The role focuses on proactive follow-up, event delivery, and administrative support across multi-channel communications,