Strategic Service Designer — Digital Transformation

Aldar Education LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Aldar Education seeks a Service Designer - Digital Transformation in Abu Dhabi Emirate, UAE. You will design, document, and improve end-to-end service processes across headquarters and schools to boost efficiency and digital enablement.

You'll collaborate with business, school, and tech teams to create scalable service models, user journeys, and operating frameworks that enhance service delivery and user experience, driving transformation across the organization.

Qualifications

• 5-8 years of experience in service design, process design, operational improvement, or digital transformation.
• Experience designing end-to-end service journeys and operating models.
• Comfort translating complex operations into structured service designs and governance.

Responsibilities

• Lead design and documentation of end-to-end service processes across headquarters and schools.
• Analyze workflows to identify improvement, automation, and digital enablement opportunities.
• Develop service blueprints, process maps, user journeys, and operating models.
• Ensure processes are scalable, efficient, and aligned with digital strategy.
• Support digital tool implementations by defining clear business processes.

Skills

Service design

Process design

Operational improvement

Digital transformation

Stakeholder engagement

Workshop facilitation

Education

Bachelor's degree in Business/Design/Service Design

Job description

Aldar Education seeks a Service Designer - Digital Transformation in Abu Dhabi Emirate, UAE. You will design, document, and improve end-to-end service processes across headquarters and schools to boost efficiency and digital enablement.

You'll collaborate with business, school, and tech teams to create scalable service models, user journeys, and operating frameworks that enhance service delivery and user experience, driving transformation across the organization.