Strategic Service Designer for Experience & Transformation

Salt Digital Recruitment; Dubai; On-site; AED 279,000 - 390,600; Full time

Job summary

Salt Digital Recruitment is seeking a professional to shape and drive the strategic service design agenda across customer journeys in Dubai. The role involves defining service experiences aligned with the organization’s vision and collaborating with various stakeholders to ensure operational sustainability.

The ideal candidate will lead strategic initiatives to improve service frameworks, engage executive stakeholders, and drive transformation planning. Proven experience in service design, analytical skills, and the ability to work with cross-functional teams are essential for this position.

Qualifications

• Proven experience in service design and strategic planning.
• Ability to partner with cross-functional teams effectively.
• Strong analytical skills to identify and address systemic pain points.

Responsibilities

• Lead the definition of service design frameworks and standards.
• Partner with cross-functional teams to embed service design.
• Oversee end-to-end journey mapping to identify pain points.
• Guide validation of service models and establish governance mechanisms.
• Synthesize research and insights into recommendations for stakeholders.
• Drive continuous improvement to ensure service design remains competitive.
• Provide oversight across multiple service initiatives.

Job description

Salt Digital Recruitment is seeking a professional to shape and drive the strategic service design agenda across customer journeys in Dubai. The role involves defining service experiences aligned with the organization’s vision and collaborating with various stakeholders to ensure operational sustainability.

The ideal candidate will lead strategic initiatives to improve service frameworks, engage executive stakeholders, and drive transformation planning. Proven experience in service design, analytical skills, and the ability to work with cross-functional teams are essential for this position.