Service Designer - Digital Transformation

Aldar Education LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Aldar Education seeks a Service Designer - Digital Transformation in Abu Dhabi Emirate, UAE. You will design, document, and improve end-to-end service processes across headquarters and schools to boost efficiency and digital enablement.

You'll collaborate with business, school, and tech teams to create scalable service models, user journeys, and operating frameworks that enhance service delivery and user experience, driving transformation across the organization.

Qualifications

• 5-8 years of experience in service design, process design, operational improvement, or digital transformation.
• Experience designing end-to-end service journeys and operating models.
• Comfort translating complex operations into structured service designs and governance.

Responsibilities

• Lead design and documentation of end-to-end service processes across headquarters and schools.
• Analyze workflows to identify improvement, automation, and digital enablement opportunities.
• Develop service blueprints, process maps, user journeys, and operating models.
• Ensure processes are scalable, efficient, and aligned with digital strategy.
• Support digital tool implementations by defining clear business processes.

Skills

Service design

Process design

Operational improvement

Digital transformation

Stakeholder engagement

Workshop facilitation

Education

Bachelor's degree in Business/Design/Service Design

Job description

Service Designer - Digital Transformation Job Snapshot

Role: Service Designer - Digital Transformation

Location: Abu Dhabi Emirate, United Arab Emirates

Industry: Education Management

Function: Design

Experience: 5-8 years of experience in service design, process design, operational improvement, or digital transformation

Job Type: Not specified

Position Overview Aldar Education is seeking a Service Designer - Digital Transformation for an immediate start in Abu Dhabi Emirate, United Arab Emirates. The role will design, document, and improve end-to-end service processes across headquarters and school operations, supporting operational efficiency, automation, and digital transformation initiatives. Working closely with business, school, and technology stakeholders, the Service Designer will create scalable service models, process maps, user journeys, and operating frameworks that improve service delivery and user experience across the organization.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi Emirate
• Industry: Education Management
• Function: Design
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Not specified
• Start Date: Immediate

About the Role

The Service Designer will work across Aldar Education headquarters, schools, and digital teams to understand how services currently operate and identify opportunities to simplify, standardize, automate, and improve them. The position combines service design, process improvement, stakeholder engagement, and digital transformation. It requires the ability to translate complex operational challenges into structured service models that clearly define responsibilities, user journeys, system requirements, governance, and opportunities for technology-enabled improvement.

Main Duties

• Lead the design and documentation of end-to-end service processes across Aldar Education headquarters and school operations.
• Analyze existing workflows and identify opportunities for improvement, automation, and digital enablement.
• Develop service blueprints, process maps, user journeys, and operating models.
• Design processes that are scalable, efficient, and aligned with Aldar Education 's operational and digital strategy.
• Support implementation of digital tools by ensuring underlying business processes are clearly defined and optimized.
• Promote service design, process design, and user-centered service delivery practices across the organization.
• Work with stakeholders to establish clear process ownership, accountability, and governance.

Process Design and Service Mapping

• Review operational workflows across departments and schools to identify inefficiencies and service gaps.
• Design end-to-end service journeys for key business functions.
• Map operational processes in sufficient detail to support implementation and continuous improvement.
• Create and maintain service blueprints.
• Produce process maps and operating procedures.
• Develop user journeys for relevant internal and external service users.
• Create RACI models where appropriate.
• Define clear ownership and accountability within service processes.
• Ensure operational governance requirements are incorporated into service design.
• Standardize documentation so services can be understood and implemented consistently.

Digital Transformation Enablement

• Collaborate with Digital and Technology Services teams on process requirements for digital platforms and transformation initiatives.
• Design processes that enable automation and system integration.
• Improve process structures to support greater data visibility.
• Identify opportunities for technology-enabled service delivery.
• Translate business requirements into structured process and service requirements.
• Support digital product teams by clarifying operational workflows and dependencies.
• Ensure new technology solutions are supported by well-defined and optimized business processes.
• Contribute to the design of operating models for digitally enabled services.

Stakeholder Engagement

• Work closely with headquarters departments, school operations teams, and digital stakeholders.
• Understand operational requirements, service challenges, and user needs.
• Facilitate workshops and discovery sessions.
• Gather stakeholder insights and translate them into practical service improvements.
• Build alignment across different business functions.
• Support teams during the adoption of new processes and service models.
• Communicate service designs and process changes clearly to relevant stakeholders.

Service Improvement and Operational Efficiency

• Identify opportunities to simplify and standardize operational practices.
• Reduce unnecessary process complexity where possible.
• Design services with the needs of parents, students, teachers, and internal teams in mind.
• Apply user-centered thinking to operational service design.
• Review implementation outcomes and identify areas for further refinement.
• Use operational feedback to improve service models.
• Support continuous improvement across service delivery processes.
• Help establish more consistent ways of working across headquarters and schools.

Documentation and Governance

• Establish standards and frameworks for documenting services and business processes.
• Maintain clear and consistent process documentation.
• Support development of a central repository for service designs and operating documentation.
• Ensure documentation remains structured, accessible, and understandable.
• Maintain consistency in how services, processes, roles, and responsibilities are represented.
• Support governance by documenting ownership, decision points, and operational controls.

Qualifications

• Bachelor 's degree in Business, Design, Service Design, Operations Management, Digital Transformation, or a related field.
• Certification or training in Service Design, Process Design, or Design Thinking is an advantage.

Experience

• 5-8 years of experience in service design, process design, operational improvement, or digital transformation roles.
• Experience designing operational workflows and service experiences within complex organizations.
• Experience working alongside digital product teams or technology implementation initiatives.
• Experience contributing to transformation or digital change programs.

Knowledge and Skills

• Strong knowledge of service design methodologies and frameworks.
• Experience developing service blueprints.
• Strong process mapping capability.
• Experience designing operating models.
• Strong analytical and problem-solving skills.
• Experience facilitating stakeholder workshops and discovery sessions.
• Ability to convert complex operational problems into structured service designs.
• Understanding of automation and digitally enabled services.
• Understanding of digital platforms and system integration.
• Strong documentation and communication skills.
• Ability to influence and collaborate across multiple business functions.
• Strong organizational capability.
• Strong stakeholder management skills.
• Ability to operate effectively within transformation environments.

What We Offer

Aldar Education offers an attractive remuneration package including a range of benefits. The organization places particular emphasis on professional development, coaching, and training. Successful candidates will have access to a broad professional network and opportunities to contribute to the development of others while continuing their own professional growth.

Safeguarding and Appointment Requirements

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

About Aldar Education

Aldar Education is a UAE-based education provider operating more than 25 owned and managed premium and super-premium schools and academies. Its network serves more than 38,000 students through approximately 5000 educators representing more than 100 nationalities. The group works with institutions including Rugby School, King 's College Wimbledon, and Cranleigh and delivers a broad range of curricula and learning pathways from nursery through K12.