Strategic Client Success Partner

Fenergo

Dubai

On-site

AED 180,000 - 300,000

Full time

14 days+

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Job summary

Fenergo in Dubai is seeking a Client Success Partner (CSP) to own post-sale relationships, drive adoption and ROI, and coordinate cross-functional teams to deliver measurable value for a portfolio of financial institutions. You will leverage deep knowledge of KYC, AML, CLM and SaaS to reduce churn, align product and support, and position renewal as a formality.

This is an internal mobility path for senior client-facing professionals.

Qualifications

7+ years of experience in customer success, account management or a related client-facing role.
Proven experience in the financial services domain with client lifecycle management, onboarding, KYC/AML or risk.
Proven ability to develop accounts into tangible growth opportunities.
Experience managing high-risk accounts with cross-functional teams to resolve issues and improve outcomes.
Strong SaaS customer success model knowledge: onboarding, adoption, renewals, retention and expansion.
Experience supporting renewal and growth strategies through value evidence and risk management.

Responsibilities

Own the post-sale relationship for a portfolio of clients and drive ROI, adoption and value realization.
Lead client success governance, build strategic reviews, and maintain productive executive sponsorships.
Coordinate Sales, Product, Delivery, Support and Partners into one coherent plan for each account.
Capture customer feedback and growth signals to inform product and account strategy.