Dubai-based CX & Customer Success Partner (Cloud)

CX Specialist Customer Success Partner (S-CSP) - SAP ME-South; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

SAP is seeking a CX Specialist Customer Success Partner (S-CSP) for the ME-South region, based in Dubai. You will manage complex SAP CX Cloud accounts, drive adoption, ensure renewals and revenue growth, and partner with customers to realise value from SAP’s cloud solutions.

You will engage with senior stakeholders, coordinate cross-functional teams, and guide customers through omni-channel digital transformations while maintaining strong relationships and high service standards.

Qualifications

• Experience in Sales & Service, CRM, Digital Marketing, and Customer Data Management.
• Experience managing complex customer engagements.
• Fluent in Arabic and English.
• Strong communication skills, both oral and written.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Understand customer needs, and how to leverage SAP Customer Experience solutions to address them.
• Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP Customer Experience investment.
• Consistently monitor account health, identify early warning signs for risk, and proactively address problems.

Skills

Sales & Service

CRM

Digital Marketing

Customer Data Management

eCommerce

Account management

Project experience

Arabic & English bilingual

Tools

SAP CX Cloud

Job description

SAP is seeking a CX Specialist Customer Success Partner (S-CSP) for the ME-South region, based in Dubai. You will manage complex SAP CX Cloud accounts, drive adoption, ensure renewals and revenue growth, and partner with customers to realise value from SAP’s cloud solutions.

You will engage with senior stakeholders, coordinate cross-functional teams, and guide customers through omni-channel digital transformations while maintaining strong relationships and high service standards.