Senior Partner Success Lead

Ziina Ltd; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Ziina Ltd in Dubai is looking for a Senior Partner Success Specialist to enhance customer engagement and manage merchant relationships. You will drive white-glove support, lead escalations, and build automated workflows. A keen understanding of customer success in a tech or fintech environment is essential.

The ideal candidate has 4+ years experience, is data-fluent, and can communicate fluently in Arabic and English. This is a critical role to maintain high-quality merchant experiences.

Qualifications

• 4+ years in Customer Success or Account Management, ideally in a tech or fintech environment.
• Track record managing high-value customers through complexity and escalations.
• Fluency in Arabic (spoken and written) and excellent English communication skills.

Responsibilities

• Own merchant relationships delivering white-glove support.
• Lead complex problem-solving and manage sensitive cases.
• Build automated workflows tied to the user journey.

Skills

Customer engagement

Operational sharpness

Data fluency

Communication

Account management

Job description

Ziina Ltd in Dubai is looking for a Senior Partner Success Specialist to enhance customer engagement and manage merchant relationships. You will drive white-glove support, lead escalations, and build automated workflows. A keen understanding of customer success in a tech or fintech environment is essential.

The ideal candidate has 4+ years experience, is data-fluent, and can communicate fluently in Arabic and English. This is a critical role to maintain high-quality merchant experiences.