Strategic B2B Account & Client Success Lead

SimplySolved; Dubai; On-site; AED 223,000 - 391,000; Full time

Job summary

Simply Solved is seeking a senior client relationship leader to own a UAE-based B2B portfolio across law firms, clinics, real estate, IT, F&B, and more. You will coordinate across accounting, tax, back office, and payroll to ensure timely delivery and a single, trusted advisor experience.

You will act as the primary escalation point, monitor account health, and retain clients by proactively proposing relevant services (e.g., QFZP advisory, tax health checks).

Qualifications

• 3–5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar).
• Proven ownership of multiple concurrent B2B accounts today.
• Comfortable being the client's escalation point, not just the messenger.
• Strong written follow-up discipline — commitments tracked and closed out in writing.
• Working knowledge of UAE corporate tax/VAT concepts (including QFZP status).
• Prior exposure to free-zone, professional-services, or HNWI-adjacent client bases.

Responsibilities

• Own client relationships end-to-end and coordinate delivery across accounting, tax, back office and payroll.
• Run regular account reviews and flag risks before clients raise them.
• Coordinate across internal teams to keep delivery on schedule and track scope.
• Escalate issues, coordinate resolutions, and close the loop with clients in writing.
• Monitor account health and spot churn risks; introduce additional services when relevant.

Skills

Account management

Relationship building

Client services

Communication

Time management

Education

Bachelor's degree in Accounting/Business/Finance

Job description

Simply Solved is seeking a senior client relationship leader to own a UAE-based B2B portfolio across law firms, clinics, real estate, IT, F&B, and more. You will coordinate across accounting, tax, back office, and payroll to ensure timely delivery and a single, trusted advisor experience.

You will act as the primary escalation point, monitor account health, and retain clients by proactively proposing relevant services (e.g., QFZP advisory, tax health checks).