Account Manager

Simplysolved; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Simplysolved in Dubai is seeking a proactive Client Relationship Manager to own a B2B portfolio across professional services. You will be the primary contact, coordinating across accounting, tax, back office and payroll, and guiding early risk mitigation.

You will run regular reviews, spot churn risk, and identify opportunities to expand services while maintaining clear written follow-ups and a high standard of client satisfaction.

Qualifications

• 5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar)

Responsibilities

• Serve as the named contact for a portfolio spanning multiple industries from a law firm or clinic to a restaurant group real estate brokerage or a foreign company s UAE branch plus specialist engagements QFZP advisory tax health checks HNWI structures
• Coordinate across accounting, tax back office and payroll teams to keep delivery on schedule
• Own first-line escalation for service issues and close the loop with the client in writing
• Monitor account health and flag churn risk and opportunities for additional services

Skills

Account management

Client services

Customer success

Relationship building

Written communication

Time management

Job description

Single point of contact for a B2B client portfolio spanning law firms clinics consultancies real estate IT firms F amp B foreign branches and startups plus specialist HNWI QFZP and tax-health-check engagements You own the relationship end-to-end coordinating delivery across accounting tax back office and payroll and stepping in the moment something needs to move faster

What You ll Actually Be Doing

Client relationship amp consultative ownership

Serve as the named contact for a portfolio spanning multiple industries from a law firm or clinic to a restaurant group real estate brokerage or a foreign company s UAE branch plus specialist engagements QFZP advisory tax health checks HNWI structures Understand each client s tax and compliance position well enough to explain it in plain terms without doing the technical work yourself Run regular account reviews and proactively flag risk an upcoming filing deadline a VAT refund at risk a substance gap before the client raises it Represent Simply Solved s talk to us about everything proposition the client should feel they have one advisor not different departments

Service coordination amp delivery oversight

Coordinate across accounting tax back office and payroll teams to keep delivery on schedule Track internal time bookings against client engagements and flag scope or capacity issues early Maintain a documented auditable trail of client commitments and status

Quality escalation amp retention

Own first-line escalation for service issues coordinate resolution with the relevant technical team and close the loop with the client in writing Monitor account health not just no complaints and flag early signs of dissatisfaction or churn risk Spot natural moments to introduce additional services relevant to where the client is e g a QFZP client approaching its next health check

Must-have

Must-have3 5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar)Proven ownership of multiple concurrent B2B accounts todayComfortable being the client's escalation point, not just the messengerStrong written follow-up discipline commitments tracked and closed out in writing

Nice-to-have

Nice-to-haveWorking knowledge of UAE corporate tax/VAT concepts (including QFZP status) enough for a credible client conversation, not to do the technical workComfortable adapting across very different client types in one day a law firm partner, a restaurant owner and a foreign HQ exec need a different conversation eachPrior exposure to free-zone, professional-services, or HNWI-adjacent client bases

How We'll Know It's Working

Client satisfaction (CSAT) and retention rate across the assigned portfolioResponse time to client requests acknowledgment within 24 hours as standardEscalations resolved without recurrenceOn-time delivery against agreed service commitments