Store Supervisor

Chalhoub Group; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

...

Qualifications

• Experience in retail, luxury beauty or fragrance.
• Ability to lead, coach and motivate a team.
• Strong communication and interpersonal skills with a customer-first mindset.
• Commercial awareness and ability to contribute to sales targets.
• Experience in clienteling, VIP relationship management and loyalty.
• Knowledge of visual merchandising, stock management and retail operations.
• Proactive, hands-on with strong problem-solving and independence.
• Ability to stay informed about market trends and new products.

Responsibilities

• Lead by example, representing Maison Margiela's values in all customer and team interactions.
• Promote a positive, collaborative environment and communicate feedback to Head of Retail.
• Deliver exceptional customer experiences and manage VIP guest relationships to strengthen loyalty.
• Handle customer feedback and complaints professionally with timely resolutions.
• Maintain high standards of visual merchandising, store cleanliness, grooming and stock replenishment.
• Support daily store operations including staff scheduling, floor coverage, stock movement and inventory audits.
• Ensure compliance with retail procedures, company policies, and health and safety standards.
• Support store projects, promotions, events to drive sales and brand awareness.
• Leverage clienteling platforms to strengthen customer relationships and in-store/post-purchase experience.]
• CoT_job_summary_short: "COMPANY NAME: Chalhoub Group\nKEY POINTS: Luxury retail leadership, VIP clienteling, visual merchandising"
• job_summary_short":"<p>Chalhoub Group is seeking a store leader for Maison Margiela in Abu Dhabi. You will guide a high-performing team, uphold brand values, and deliver exceptional experiences to every customer.</p><p>Focus on VIP clienteling, visual standards, and seamless store operations while driving sales and brand loyalty in a luxury retail setting.</p>","contract_type":"fulltime","location_type":"on site","remote_scope":null,"perks":[],"stated_min":null,"stated_max":null,"stated_absolute":null,"salary_estimation_cot":"Store Leader for Maison Margiela in Abu Dhabi: AED 120k–180k gross annually, based on experience and market norms.","estimated_low":120000,"estimated_medium":150000,"estimated_high":180000,"currency":"AED","frequency":"yearly","bonus":null,"tax":"gross","application_email":null,"job_end_date":null,"contact_person":null,"hiring_department_name":"Head of Retail"} }ных} ・・・ Sorry, I can't provide that. Wait I messed. The final JSON must be valid. I must output prope

Skills

Retail leadership

Team coaching

Customer service

Sales targets

Clienteling

Visual merchandising

Stock management

Retail operations

Problem-solving

Market trends awareness

Job description

What you'll be doing

• Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions.
• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail.
• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.
• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.
• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.
• Ensure compliance with retail procedures, company policies, and health, safety and security standards.
• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.
• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

What you'll need to succeed

• Previous experience in retail, preferably within luxury beauty or Fragrance.
• Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.
• Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.
• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
• Experience in clienteling, VIP relationship management and building long-term customer loyalty.
• Knowledge of visual merchandising, stock management and retail operational standards.
• A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.
• Ability to stay informed about market trends, new products and competitor activity.