Store Supervisor

Chalhoub Group; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Chalhoub Group is seeking a store leader for the Maison Margiela brand in the UAE to drive exceptional customer experiences and uphold the brand's standards. You will lead by example, foster a high-performance team, and manage VIP client relationships to boost loyalty.

The role emphasizes team development, visual merchandising, and close collaboration with the Head of Retail to ensure seamless store operations and memorable shopper journeys.

Qualifications

• Previous experience in retail preferably within luxury beauty or Fragrance.
• Proven ability to lead coach and motivate a team supporting individual development and overall store performance.
• Strong communication and interpersonal skills with a customer-first mindset and a passion for delivering exceptional service.
• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
• Experience in clienteling VIP relationship management and building long-term customer loyalty.
• Knowledge of visual merchandising stock management and retail operational standards.
• A proactive hands-on approach with strong problem-solving skills and the ability to work independently when required.
• Ability to stay informed about market trends new products and competitor activity.

Responsibilities

• Lead by example representing the Maison Margiela s values and philosophy through all customer and team interactions
• Promote a positive and collaborative work environment encouraging team engagement and communicating feedback or concerns to the Head of Retail
• Deliver exceptional customer experiences build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty
• Handle customer feedback and complaints professionally ensuring timely and effective resolutions
• Maintain high standards of visual merchandising store cleanliness staff grooming and stock replenishment in line with brand guidelines
• Support daily store operations including staff scheduling shop floor coverage stock movement tracking and inventory audits
• Ensure compliance with retail procedures company policies and health safety and security standards
• Support store projects promotional initiatives and community events to drive sales increase customer engagement and enhance brand awareness
• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience

Skills

Leadership

Team motivation

Clienteling & VIP relations

Sales & target achievement

Excellent communication

Visual merchandising

Store operations

Problem-solving

Independent work

Job description

What you ll be doing

• Lead by example representing the Maison Margiela s values and philosophy through all customer and team interactions


• Promote a positive and collaborative work environment encouraging team engagement and communicating feedback or concerns to the Head of Retail


• Deliver exceptional customer experiences build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty


• Handle customer feedback and complaints professionally ensuring timely and effective resolutions


• Maintain high standards of visual merchandising store cleanliness staff grooming and stock replenishment in line with brand guidelines


• Support daily store operations including staff scheduling shop floor coverage stock movement tracking and inventory audits


• Ensure compliance with retail procedures company policies and health safety and security standards


• Support store projects promotional initiatives and community events to drive sales increase customer engagement and enhance brand awareness


• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience

What you ll need to succeed

• Previous experience in retail preferably within luxury beauty or Fragrance


• Proven ability to lead coach and motivate a team supporting individual development and overall store performance


• Strong communication and interpersonal skills with a customer-first mindset and a passion for delivering exceptional service


• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration


• Experience in clienteling VIP relationship management and building long-term customer loyalty


• Knowledge of visual merchandising stock management and retail operational standards


• A proactive hands-on approach with strong problem-solving skills and the ability to work independently when required


• Ability to stay informed about market trends new products and competitor activity