Boutique Manager

Richemont; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Richemont in Abu Dhabi is seeking a store supervisor to oversee daily operations, drive sales, and ensure top-tier customer service. You will manage a store or departments, coordinate product launches, handle customer inquiries, and support enthusiastic, high-standard selling practices.

The role requires experience working unsupervised, with limited managerial experience considered. Post-secondary education is required, and the incumbent will contribute to training and development activities.

Qualifications

• High-level customer service and sales focus implied by supervisory store role.
• Strong communication and problem-solving abilities required.

Responsibilities

• Supervise daily store operations to achieve sales targets and maintain service standards.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans for product launches and promotions.
• Serve as primary contact for customer queries and resolve issues promptly.
• Record and process customer orders and manage delivery expectations.
• Provide detailed product information and respond to inquiries.
• Demonstrate products and support detailed demonstrations.

Education

Post-Secondary Non-Tertiary Education

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions.
• Record and process custom or special customer orders, managing ambiguous delivery expectations effectively.
• Provide detailed product or service information and respond to customer inquiries.
• Conduct customer interviews using a multilevel sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively.
• Demonstrate product or service features and support requests for detailed demonstrations.
• Address basic issue escalations promptly, providing managerial approvals when necessary.
• Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching.
• Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media.
• Post-Secondary Non-Tertiary Education required.
• Must be an experienced practitioner capable of working unsupervised.
• Limited managerial experience necessary.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.

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