Store Manager - Supercare Pharmacy

GMG; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

GMG in Dubai seeks a licensed pharmacist and store manager to lead pharmacy operations, ensuring accurate dispensing and DHA/MOH/DOH compliance. The role requires managing staff, maintaining service quality, and driving sales.

The candidate will optimize store performance, implement marketing displays, and monitor budgets while upholding high standards of customer care and regulatory adherence.

Qualifications

• Bachelor's degree in Pharmacy and DHA/MOH/DOH license required.
• Minimum 2 years as a registered pharmacist in UAE.
• Strong English or Arabic communication skills.

Responsibilities

• Supervise pharmacy staff to ensure high customer service and quality.
• Ensure accurate dispensing of all medications, incl. controlled and insurance prescriptions.
• Adhere to insurance protocols and document communications promptly.
• Manage staffing: interviews, appraisals, rosters, complaints and training.
• Build rapport with customers to identify needs and maximize sales and margins.
• Develop sales and marketing strategies with vendors to improve displays.
• Achieve targets and drive business initiatives to exceptional levels.
• Organize promotions, displays and store events; report to Area Manager.
• Plan budgets, monitor expenditures, and analyze variances.
• Analyze sales trends and forecast future sales; maintain vendor relationships.
• Ensure store operations comply with licensing and policy requirements.
• Maintain visual merchandising standards and store condition.

Skills

Communication skills

Staff management

Customer service

Education

Bachelor's Degree in Pharmacy

License DHA/MOH/DOH

Job description

About GMG

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMGs investments span across four key verticals: GMG Sports GMG Food GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands into its markets.

About the role:

• Ensure high levels of customers satisfaction through supervising monitoring and evaluating the quality and effectiveness of service provided by pharmacy staff
• Ensuring accuracy in dispensing all medications including but not limited to controlled medication and insurance prescriptions
• Following insurance protocols and prompt documentation communication and follow up
• Deal with staffing issues such as interviewing potential staff conducting appraisals and performance reviews organizing daily duty Rota handling complaints and grievances as well as providing or organizing training and development of staffs
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements and enhancing existing relationships to maximize sales & margin returns
• Implement effective sales & marketing strategies related to all product ranges working with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
• Deliver on all targets and drive business initiatives to an exceptional level.
• Participate in assigned projects involving industry organizations supply chain initiatives and other special projects
• Organize special promotions displays and events in the store
• Update Area Manager on business performance new initiatives and other pertinent issues
• Develop business strategies to raise our customers pool expand store traffic and optimize profitability
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Analyze sales figures and forecast future sales analyze and interpret trends to facilitate planning
• Mai and staying in contact with vendors and shippers
• Managing the day to day activity in the store and monitoring adherence to company policy programs and procedures.
• Maintain the stability and reputation of the store by complying with legal requirements by ensuring that the licensing of the facility as well as the staffs are valid renewed and updated
• Maintain outstanding store condition and visual merchandising standards

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments new techniques and current issues through continued education and professional growth

Job requirements:

• Bachelors Degree in Pharmacy
• License from: DHA/MOH/DOH
• Minimum of 2 years experience as a registered pharmacist cum StoreManagerin UAE.
• Strong English or Arabic communication skills.

Additional skills:

• Merchandising
• Product knowledge
• Problem-solving skills
• Quality and customer service orientation