Store General Manager (Supermarket)

GMG; Dubai; On-site; AED 360,000 - 720,000; Full time

Job summary

GMG is seeking a Store General Manager for a flagship Everyday Goods store. You will own the store's commercial and operational performance, lead large teams, and deliver an outstanding customer experience.

Drive sales through strategic merchandising, KPI management, inventory control, and continuous improvement while upholding health, safety, and profitability standards. Arabic language skills are a plus.

Qualifications

• Bachelor's degree in business or retail management or related field.
• 10+ years of retail operations experience with 5+ years in large-format stores.
• Experience in supermarket/hypermarket or high-volume environments.

Responsibilities

• Own store's commercial and operational performance at all times.
• Lead large teams, optimize store operations, and ensure top customer service.
• Drive commercial performance with effective sales strategies and KPI tracking.
• Ensure inventory management, stock availability and replenishment.
• Maintain safety, security and regulatory standards across the store.
• Analyze business performance and implement improvement initiatives.

Skills

Leadership

KPI management

Inventory management

Customer service

Team development

Data-driven decisions

Store operations

Merchandising

Stakeholder management

Arabic language

Education

Bachelor's degree in business

Retail Management or related discipline

Job description

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Are you a commercially driven retail leader with a passion for operational excellence and delivering exceptional customer experiences?

Store General Manager - Everyday Goods Retail to lead one of our flagship retail stores, driving commercial success while building a high-performing team and creating an outstanding shopping experience for every customer.

What you'll be doing

As the Store General Manager, you will have full ownership of the store's commercial and operational performance. You will lead large teams, optimize store operations, and ensure the highest standards of customer service, inventory management, and profitability.

Key responsibilities

• Lead all aspects of store operations to achieve sales, profitability, and operational targets.
• Drive commercial performance through effective sales strategies and KPI management.
• Deliver an exceptional customer experience by fostering a customer-first culture.
• Lead, coach, and develop store leadership and frontline teams.
• Ensure efficient inventory management, stock availability, and replenishment.
• Monitor operational KPIs including productivity, shrinkage, waste, stock accuracy, and compliance.
• Maintain the highest standards of health & safety, food safety, security, and operational excellence.
• Analyze business performance and implement initiatives that improve sales, profitability, and operational efficiency.
• Partner with cross-functional teams to execute business priorities and support continuous improvement initiatives.

What we're looking for

• Bachelor's degree in business, Retail Management, or a related discipline.
• 10+ years of retail operations experience, including at least 5 years leading large-format retail stores.
• Strong experience managing supermarket, hypermarket, or high-volume retail environments.
• Proven track record of delivering commercial results and operational excellence.
• Strong leadership skills with experience managing and developing large teams.
• Excellent understanding of store operations, inventory management, merchandising, and customer service.
• Strong analytical skills with the ability to interpret KPIs and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Arabic language skills are an advantage.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better - for our team, our consumers, and our communities.