Store Manager, Sports

GMG; Dubai; On-site; AED 133,920 - 223,200; Full time

Job summary

GMG Dubai is seeking an experienced Store Manager to lead daily store operations, drive sales, maintain visual merchandising, and deliver exceptional customer service. You will motivate and retain the store team while coaching staff to meet GMG standards.

Responsibilities include managing POS activities, inventory, stock counts, and loss prevention; analyzing sales data to maximize profitability; coordinating with facilities for maintenance; and ensuring staff rosters cover peak periods while

Qualifications

• 5-7 years of relevant industry experience with at least 3 years in a similar supervisory role in retail operations.
• Bachelor’s degree in any discipline.
• Product/Category knowledge.
• Arabic skills would be an added advantage.

Responsibilities

• Communicates store targets to the team and drives sales to achieve financial objectives.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
• Oversees POS activities: sales transactions, orders, payments, refunds, and inventory updates.
• Oversees cash transaction entry and management (petty cash, POS cash elements, float).
• Audits store administration, conducts stock counts and spot checks.
• Handles customer complaints and responds to feedback promptly.
• Analyzes brand sales performance and market trends to boost sales and profitability.
• Monitors sales reports and provides insights to maximize stock potential.
• Maintains window and in-store displays to merchandising guidelines.
• Oversees inventory management, stock movement, aging and space management.
• Coordinates with facilities for repairs or replacements of furniture/equipment.
• Maintains staffing levels and prepares schedules to ensure coverage.
• Plans for seasonal peaks and promotional events in forecasts and rosters.
• Ensures the team is trained in inventory management techniques.

Skills

Customer Orientation

Fluent English

Education

Bachelor's degree

Tools

MS Office

Job description

What you’ll be doing:

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving

Experience, Qualifications & Competencies:

• A minimum of 5 -7 years of relevant industry experience with at least 3 years in a similar supervisory role in retail operations
• Bachelor’s degree in any discipline
• Product/Category knowledge
• Customer Orientation
• MS Office and Tools
• Fluent English (written and spoken)
• Arabic skills in an added advantage