Store Manager - On - Abu Dhabi

SupportFinity™; Abu Dhabi; On-site; AED 279,000 - 469,000; Full time

Job summary

Seddiqi Holding's On store in the UAE is seeking a Store Manager to lead one of the first locations and shape daily operations from inventory to customer flows. You will hire and manage a team of service-minded Sales Advisors, partner with Human Capital for talent development, and ensure outstanding customer service.

You will drive store performance, oversee BoH and FoH operations, and collaborate with the global DTC Retail team to pilot new retail solutions and enhance the customer journey.

Qualifications

• 3+ years of experience in a retail store manager role within a sports retail environment.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic language skills preferred.

Responsibilities

• Hire and manage schedules for store advisors and coordinate with Human Capital for talent development and onboarding.
• Oversee store operations including inventory, Back-of-House and Front-of-House processes to ensure exceptional customer service.
• Establish external partnerships to boost community engagement and brand presence.
• Drive store performance by monitoring relevant KPIs and implementing business drivers.
• Execute product strategy and collaborate with sales planning and retail marketing to optimize the sales funnel and visual merchandising.
• Ensure compliance with brand standards and company policies.

Skills

Store management

Team leadership

Customer service

English fluency

Arabic fluency

Job description

This is your opportunity to become a core part of On's Retail team and take on the responsibility to lead one of the first On's location in UAE.

On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent team in hiring a dream team of service-minded Sales Advisors who will under your leadership run the store on a daily basis.

Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).

Your team:

As you might expect from a young consumer brand, On store is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

Your mission:

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Hire & Manage schedules for all store advisors, collaborate with our Human Capital team for talent management & development (e.g. recruiting, onboarding, performance management, training and career progression).
• Establish and build external partnerships to boost community engagement.
• Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs.
• Oversee inventory management and BoH (Back-of-House) processes and FoH (Front-of-House) operations for exceptional customer service.
• Support piloting, innovation and implementation of new retail solutions.
• Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising.
• Responsible for overall store compliance to ensure brand standards and company policies are implemented.

Your story:

• 3+ year of experience within a retail sport industry on a Store manager role.
• Strong communication and interpersonal skills.
• Passion for sports.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition.
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.
• Ability to read, write and speak English fluently.
• Engagement with sports communities.
• Fluent Arabic language.

About the company

Seddiqi Holding