Store Manager - Maison Margiela

Chalhoub Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Maison Margiela in Dubai seeks a Store Manager to lead daily operations of the luxury boutique, drive client service excellence, and achieve revenue targets while upholding the brand’s couture standards.

The role requires strong leadership, flawless organization, and proactive management of inventory, merchandising and staff development in a UAE luxury retail environment.

Qualifications

• Experience in luxury or high-end retail leadership.
• Proven ability to drive sales and customer experience in a premium environment.
• Strong organizational skills and attention to detail.
• Proactive in stock, merchandising and loss prevention.

Responsibilities

• Meet store sales and revenue targets; maximize profitability.
• Deliver exceptional customer service and build lasting client relationships.
• Train store staff on service standards and brand programs.
• Report strengths and development areas to management; support staff growth.
• Organize store operations, meetings, and communicate targets and priorities.
• Maintain visual merchandising to Margiela standards and guidelines.
• Minimize stock loss through disciplined inventory controls.

Skills

Leadership

Sales target achievement

Customer service

Store operations

Merchandising

Loss prevention

Team training

Job description

On behalf of Maison Margiela - OTB we are seeking a highly motivated and experienced Retail Leaders to join our growing stores Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality Maison Margiela offers haute couture ready-to-wear for women and men contemporary line MM6 footwear interior design and accessories including leather goods fine jewelry and fragrance In 2002 the French house became part of OTB Along with sister brands of the group Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage

What you ll be doing

The Store Manager is responsible for overseeing the daily operations of the location ensuring high standards of customer service The store manager will also manage staff members drive sales performance and implement strategies to meet revenue targets while providing an exceptional shopping experience Additionally they will assist with monitoring store performance managing inventory and ensuring that all visual merchandising aligns with Margiela standards

Key Responsibilities

Sales

Meet store sales and target goals Maximize profitability through optimization and controlling of expenses Reach the achievement of Key Performance Indicators

Customer Service

Strong customer service skills to provide courteous and precise customer satisfaction Strong organizational skills multi-tasking and prioritizing capabilities Follow-up with clients through telephone calls letters cards and special announcements Keep book of clients including sales records records of all client preferences colors sizes and styles as well as records of clients life events birthdates etc Align with style and qualitative standards of the Brand throughout Sales and post-sale process Take full advantage of all contacts with customers in the Store and promote both the Brand and Product Collaborate with other colleagues to achieve business objectives Constantly keep up-to-date regarding fashion trends know and monitor competition Know customers needs both expressed and less obvious Demonstrate recommend and style the products available promote wardrobing Schedule client appointments and pull merchandise for clients in advance of appointments Ensure customer loyalty by collecting customer information and entering it into the database thus building an extremely valuable clientele base that consists of high profile international professional and consistent customers

Training

Train store employees on accurate use of store training programs specifically the Customer Service program along with with maintaining high-training standards

Development amp Performance

Report to management team the strengths and areas of development for store personnel Suggest to the management team appropriate action to promote and encourage the Supervisor s own professional development by using tools and best practices

Supervision and Organization

Promote a positive professional and sales-oriented environment and promoting a culture open to internal feedback Assign work load appropriately and effectively among store employees Organize and lead store meetings as directed by the management team to communicate store targets priorities and other relevant subjects Provide team with insight and updates via regular store meetings

Merchandising

Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback Assist with ensuring that visual merchandising guidelines criteria and quantities align with Margiela standards implemented effectively and all product presentation is maintained according to brand standards and guidelines Ensure constant updates are executed Assist with providing daily training to store employees Assist with slow-seller management by identifying commercial store needs and communicating it to the management team Provide appropriate feedback to management team

Loss Prevention

Minimize stock loss by implementing and executing all control Policies and Procedures Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure Currently based in the UAE or experience within Retail in the UAE Experience in leadership role within luxury or high-end retail Communication Proficiency Extensive experience in a client-driven environment, within a store leadership role Leadership skills Excellent customer services skills Highly organized with exceptional time-management skills