Maison Manager

Coty; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Coty in Dubai seeks a dynamic Luxury Brand Manager to lead a flagship boutique, shaping the client experience and brand presentation in line with Coty standards. You will inspire, coach and develop the team while translating brand values into everyday client interactions.

Reporting to the Retail Director, you will drive sales objectives, monitor KPIs, and ensure retail excellence through proactive coaching, visual standards and a culture of hospitality, diversity and teamwork.

Qualifications

• Minimum of 5 years experience managing a flagship boutique for an international luxury brand.
• Experience in perfumes and cosmetics is a strong advantage.
• Proven business acumen with ability to identify and leverage key performance drivers.
• Demonstrated experience leading through influence and cross-functional partnerships.
• Deep understanding of luxury retail standards with focus on high-end client experience.

Responsibilities

• Ensure elevated brand image through signature grooming, visual merchandising, services and client experience.
• Develop a unique client journey and forecast financial targets, analyze KPIs and take actions.
• Lead recruitment, training and development of the team while fostering collaboration and trust.
• Oversee back office operations, risk management and store procedures.
• Drive commercial performance with CRM-enabled clienteling and data-driven insights.
• Represent the network in internal and external brand activities and events.

Skills

Leadership

People management

Brand advocacy

Client relationships

Change management

Retail analytics

CRM tools

Tools

Microsoft Office

CRM tools

Job description

Coty is a world leader in beauty and home to an illustrious roster of cosmetic skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty to encourage authenticity and celebrate diversity. Because to us at Coty beauty isnt about conforming to somebody elses ideal. Its about inclusion and liberating everyone to shine in their unique way.

Mission & Responsibilities

As an ambassador for our Maison you will inspire lead shape and develop teams to ensure this objective is delivered seamlessly positioning the Beauty Consultant at the heart of the relationships with our clients. They will have strong relationship building and influencing skills ensuring collaboration and integration of teams to deliver on this mission.

You will embody and transmit brands values to your clients and employees. Reporting to Retail Director you will plan and manage the achievement of sales objectives the excellence of our client experience and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the client relation and experience at the heart of all your actions.

You are the champion of the field and the global vision: You are a leader in Change Management for all Commercial and Retail development processes. You will exert a positive influence and ensure that brand strategies are transmitted to your field team.

The Maison will showcase Orvedas unique French biotech luxury skincare philosophy delivering a client experience unlike any other.

Key Responsibilities

Brand image

• Always ensure your team deliver an elevated brand image: signature grooming standard visual merchandising (pos & animations) services & client experience brand expertise corporate values transmitted by a perfect storytelling.
• Embody the values of the brand and encourage and develop one-team spirit with hospitality and generosity.

Retail expertise

• Develop a unique client experience and impeccable client journey by being an example for your teams.
• Monitor and forecast financial targets on a daily / weekly / monthly basis for the team. Analyze measurable statistics and take appropriate actions and / or inform relevant stakeholders.
• Implementing Brands retail policy and ensuring that the objectives set are met. Analyze and share KPIs of the business of the Maison.
• Being a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
• Maximize the effectiveness of the boutique ecosystem by creating a culture of collective performance and collaboration; Foster a positive working environment and create a culture of feedback encouraging diversity mutual respect and teamwork.
• Optimize & guarantee the retail fluidity & service quality on the floor client relationship management with proactivity.
• Ensure unsurpassed client experience through innovative and retail excellence that exceed client expectations.
• Be a driving force in the development of action plans challenges and partnerships according to priorities results and activity.
• Develop with the management team and the sales team a portfolio of clients manage CRM tools for personalized monitoring of our clients and cultivate a clienteling mind-set.
• Guarantee the excellence of every touch point of the client journey: ensure a signature experience with personalized services.
• Monitor and analyze commercial KPIs to identify optimization solutions to impact sales and customer experience. Monitoring of training KPIs according to the global retail framework (Mystery Shopping NPS etc.)
• Represent its network of stores internally and externally. Participate in the promotion of stores during PR / client events etc

Team management

• Participate in the recruitment training and integration of your new employees in accordance with brands values.
• Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
• Define individual/team objectives evaluate performance identify training needs (challenge comfort zones be demanding)
• Accompany your teams through coaching and training while ensuring the continuous development of their individual and collective skills (federating motivating celebrating victories).
• Ensure the application and respect of procedures and operating rules within the point of sale (cash desk point of sale management merchandising stock etc.).
• Manage disciplinary measures in collaboration with HR.

Back office & Operations

• Supervise the administrative management of the team (schedules payroll bonuses training interim lunching vouchers uniforms etc.).
• Supervise maintenance: cleaning linen supplies various suppliers...
• Be responsible for risk management (physical security cash management inventories).

Visual Merchandising

• Ensuring that the image and the general harmony of the Maison is respected (retail identity merchandising execution & maintenance cleanliness organization and grooming of the team).

What youll need to succeed

• Minimum of 5 years experience managing a flagship boutique for an international luxury brand; experience in perfumes and cosmetics is a strong advantage.

• Proven business acumen with the ability to identify and leverage key performance drivers in a luxury retail environment.

• Demonstrated experience leading through influence building cross-functional partnerships and thriving within a matrix organization.

• Deep understanding of luxury retail standards with a strong focus on high-end client experience and sales performance.

• Strong business development mindset with a results-driven approach and passion for performance and challenge.

• Entrepreneurial spirit and adaptability to evolving retail environments and market dynamics.

• Natural leadership with a luxury attitude and attention to detail; excellent presence communication and procedural rigor.

• Proficient in Microsoft Office Suite (Word Excel PowerPoint).

• Fluent in Arabic and English; proficiency in a third language is a plus.

Required Experience:

Manager