Store Manager (Luxury Fine Jewellery)

HRsource; Abu Dhabi; On-site; AED 360,000 - 600,000; Full time

Job summary

HRsource seeks an experienced Store Manager for an established international luxury fine jewellery brand in Abu Dhabi. The role requires a commercially driven retail leader with strong client relationships and a track record of building high-performing boutique teams.

You will oversee boutique sales, client experiences and operations, developing plans to drive revenue, market presence and private client opportunities in a UAE luxury context.

Qualifications

• Minimum 5–7 years of relevant luxury retail experience, including significant store management.
• Proven track record of achieving sales targets in luxury boutiques.
• Strong understanding of UAE luxury retail market, especially Abu Dhabi.
• Experience developing relationships with VIP and high-net-worth clients.
• Excellent leadership, coaching and staff development abilities.
• Fluency in English; Arabic a strong advantage.

Responsibilities

• Take full responsibility for boutique sales performance, profitability and targets.
• Develop and implement business plans to maximise revenue and client acquisition.
• Monitor sales performance, conversion rates and average transaction value.
• Identify opportunities through product knowledge, client relationships and local market awareness.
• Lead, motivate and develop the boutique team to achieve objectives and standards.
• Maintain stock, inventory accuracy and operational controls.

Skills

Retail leadership

Client relationships

Team development

Job description

We are recruiting an experienced Store Manager for an established international luxury fine jewellery brand in Abu Dhabi.

This appointment requires a commercially driven retail leader with a strong understanding of the fine jewellery market, exceptional client relationship management skills and a proven ability to develop high-performing boutique teams.

The successful candidate will take full responsibility for the boutique's commercial performance, daily operations, client experience and team development, ensuring the highest standards expected within an international luxury jewellery environment.

We are particularly interested in candidates who have developed their careers within recognised fine jewellery and high jewellery houses and have an established understanding of the UAE luxury market.

Key Responsibilities

• Take full responsibility for boutique sales performance, profitability and achievement of commercial targets.
• Develop and implement business plans to maximise revenue, client acquisition and repeat business.
• Monitor sales performance, conversion rates, average transaction values and other key retail indicators.
• Identify commercial opportunities through product knowledge, client relationships and local market awareness.
• Analyse sales results and implement appropriate actions to improve boutique performance.
• Ensure effective management of stock, inventory, product availability and operational controls.

Client Development & Relationship Management

• Build and maintain long-term relationships with VIP, high-net-worth and ultra-high-net-worth clients.
• Personally support important client appointments, high-value transactions and private sales opportunities.
• Develop the boutique's client portfolio through effective clienteling, relationship management and personalised service.
• Ensure the team consistently delivers exceptional customer experiences in line with international luxury standards.
• Identify opportunities for private client appointments, exclusive presentations and client development initiatives.
• Maintain strong knowledge of local luxury clientele, purchasing behaviour and market expectations.
• Lead, motivate and develop the boutique team to achieve individual and collective performance objectives.
• Establish clear expectations for sales performance, client service, professional conduct and operational standards.
• Conduct regular coaching, performance reviews and development discussions.
• Support recruitment, onboarding and training of boutique employees.
• Develop a positive, accountable and commercially focused working environment.
• Identify and develop future management potential within the team.

Product Knowledge & Brand Representation

• Demonstrate strong knowledge of fine jewellery, precious metals, gemstones and high-value collections.
• Ensure employees maintain excellent product knowledge and can confidently communicate product features, craftsmanship and value.
• Maintain the boutique's presentation standards, visual merchandising and overall luxury environment.
• Represent the brand professionally with clients, business partners and other relevant stakeholders.
• Support collection launches, client presentations and boutique events where required.
• Oversee all daily boutique operations, ensuring efficient processes and appropriate operational controls.
• Maintain accurate inventory records and ensure compliance with stock handling and security procedures.
• Supervise cash handling, sales documentation and transaction accuracy.
• Ensure adherence to company policies, retail procedures and applicable local regulations.
• Coordinate with regional management on commercial reporting, operational requirements and business priorities.
• Maintain high standards of confidentiality, discretion and professionalism.

Candidate Requirements

• Minimum 5–7 years of relevant luxury retail experience, including significant experience in boutique or store management.
• Previous management experience within international fine jewellery or high jewellery brands is strongly preferred.
• Proven track record of achieving sales targets and managing commercially successful luxury boutiques.
• Strong understanding of the UAE luxury retail market, particularly Abu Dhabi.
• Demonstrated experience developing relationships with VIP and high-net-worth clients.
• Excellent leadership skills, with experience recruiting, coaching and developing retail teams.
• Strong commercial awareness, analytical ability and understanding of retail performance indicators.
• Good knowledge of fine jewellery products, gemstones, craftsmanship and luxury selling techniques.
• Ability to manage high-value transactions with professionalism and discretion.
• Excellent communication, presentation and interpersonal skills.
• Fluency in English is essential. Arabic language skills would be a strong advantage.
• Flexibility to work in line with luxury retail operating hours and business requirements.