Cluster Manager (Jewellery)

Pure Gold Group; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Pure Gold Group in Abu Dhabi is seeking an experienced Cluster Manager / Area Sales Manager to oversee multiple jewellery stores, driving sales growth and profitability across the cluster. You will lead high-performing teams, ensure exceptional service, and maintain operational excellence in a luxury retail environment.

The role requires 5–10+ years in jewellery sales with a proven track record of managing several stores and delivering targets, plus strong leadership, negotiation, and analytics

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 5–10+ years of jewellery sales experience.
• Experience managing multiple stores / a retail cluster.
• Strong track record of achieving and exceeding sales targets.
• Excellent leadership, coaching, negotiation, and communication skills.
• UAE retail market experience strongly preferred.
• Experience working with multicultural teams.
• Good knowledge of MS Office and retail/POS systems.

Responsibilities

• Drive sales and profitability across assigned jewellery stores, meeting targets.
• Analyze store KPIs (sales, conversion, ATV, footfall) and implement corrective actions.
• Identify opportunities to increase revenue, customer acquisition, repeat business, and average basket size.
• Monitor UAE market trends, competitors, pricing, promotions, and customer preferences.
• Conduct regular store visits to ensure operations, visual merchandising, stock, and service standards.
• Monitor inventory, stock movement, replenishment, ageing stock, and accuracy.
• Lead, coach, and develop Store Managers and sales teams to maximise performance.
• Set targets, conduct performance reviews, and identify training needs.
• Ensure excellent customer experience, product knowledge, and luxury jewellery sales service.
• Manage escalated customer issues and strengthen VIP, CRM, and clienteling activities.
• Collaborate with merchandising, marketing, and operations to drive sales.
• Support new store openings, promotions, events, and other retail initiatives.

Skills

Leadership

Store management

Sales analytics

Customer service

Negotiation

Communication

MS Office

Retail POS systems

Education

Bachelor's degree in Business Administration / Retail Management / Marketing

Job description

We are looking for an experienced and commercially driven Cluster Manager / Area Sales Manager to oversee the performance of multiple jewellery retail stores across Abu Dhabi.

The role will be responsible for achieving sales and profitability targets, driving store performance, developing high-performing teams, maintaining exceptional customer service standards, and ensuring operational excellence across the assigned cluster.

The ideal candidate will have strong experience in jewellery with a proven track record of managing multiple stores and delivering sales growth.

Responsibilities

• Drive sales and profitability across assigned jewellery stores, achieving monthly, quarterly, and annual targets.
• Analyse store KPIs including sales, conversion, ATV, footfall, and productivity, and implement corrective action plans.
• Identify opportunities to increase revenue, customer acquisition, repeat business, and average basket size.
• Monitor UAE market trends, competitors, pricing, promotions, and customer preferences.
• Conduct regular store visits to ensure operational, visual merchandising, stock, and customer service standards.
• Monitor inventory, stock movement, replenishment, ageing stock, and stock accuracy.
• Lead, coach, and develop Store Managers and sales teams to maximise performance.
• Set targets, conduct performance reviews, and identify training and development needs.
• Ensure excellent customer experience, product knowledge, and high standards of jewellery sales service.
• Manage escalated customer issues and strengthen VIP, CRM, and clienteling activities.
• Collaborate with merchandising, marketing, and operations teams to drive sales and store performance.
• Support new store openings, promotions, events, and other retail initiatives.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred.
• 5-10+ years of jewellery sales experience,
• Proven experience managing multiple stores / a retail cluster.
• Strong track record of achieving and exceeding sales targets.
• Excellent leadership, coaching, negotiation, and communication skills.
• Strong commercial and analytical mindset with the ability to interpret sales and operational KPIs.
• Excellent knowledge of customer service and luxury retail standards.
• UAE retail market experience is strongly preferred.
• Experience working with multicultural teams.
• Good knowledge of MS Office and retail/POS systems.