Cluster Manager/ Area Sales manager (Jewellery)

Confidential Company; Dubai, Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Confidential Company in Dubai is seeking an experienced jewellery sales leader to drive performance across a multi-store network. You will lead, coach, and develop store managers, set aggressive targets, and ensure exceptional luxury service.

The role requires strong KPI analytics, a proven track record in multi-unit jewellery retail, and the ability to collaborate with merchandising, marketing and operations to maximise profitability.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field preferred.
• 5–10+ years jewellery sales experience managing multiple stores/retail cluster.
• Strong track record of achieving and exceeding sales targets.
• Excellent leadership, coaching, negotiation, and communication skills.
• Strong commercial and analytical mindset with KPI interpretation.
• Excellent knowledge of luxury retail standards.
• UAE retail market experience preferred.
• Multicultural team experience.
• UAE driving licence is mandatory.

Responsibilities

• Drive sales and profitability across assigned jewellery stores achieving targets.
• Analyse store KPIs including sales conversion, ATV, footfall and productivity.
• Identify opportunities to increase revenue, customer acquisition, repeat business and basket size.
• Monitor UAE market trends, competitors, pricing, promotions and customer preferences.
• Conduct regular store visits to ensure operational standards in merchandising and service.
• Lead, coach and develop Store Managers and sales teams to maximise performance.
• Set targets, conduct performance reviews and identify training needs.
• Ensure excellent customer experience and high luxury service standards.
• Manage escalated customer issues and strengthen VIP CRM and clienteling.
• Collaborate with merchandising, marketing and operations to drive sales and store performance.
• Support new store openings, promotions, events and retail initiatives.

Skills

Leadership

Coaching

Negotiation

Communication

MS Office

Retail/POS systems

Customer service

UAE driving licence

Education

Bachelor's degree in Business Administration, Retail Management, Marketing, or related field

Tools

MS Office

Retail/POS systems

Job description

Responsibilities

• Drive sales and profitability across assigned jewellery stores achieving monthly quarterly and annual targets
• Analyse store KPIs including sales conversion ATV footfall and productivity and implement corrective action plans
• Identify opportunities to increase revenue customer acquisition repeat business and average basket size
• Monitor UAE market trends competitors pricing promotions and customer preferences
• Conduct regular store visits to ensure operational visual merchandising stock and customer service standards
• Monitor inventory stock movement replenishment ageing stock and stock accuracy
• Lead coach and develop Store Managers and sales teams to maximise performance
• Set targets conduct performance reviews and identify training and development needs
• Ensure excellent customer experience product knowledge and high standards of jewellery sales service
• Manage escalated customer issues and strengthen VIP CRM and clienteling activities
• Collaborate with merchandising marketing and operations teams to drive sales and store performance
• Support new store openings promotions events and other retail initiatives

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred.
• 5–10+ years of jewellery sales experience, Proven experience managing multiple stores / a retail cluster.
• Strong track record of achieving and exceeding sales targets.
• Excellent leadership, coaching, negotiation, and communication skills.
• Strong commercial and analytical mindset with the ability to interpret sales and operational KPIs.
• Excellent knowledge of customer service and luxury retail standards.
• UAE retail market experience is strongly preferred.
• Experience working with multicultural teams.
• Good knowledge of MS Office and retail/POS systems.
• UAE driving licence is mandatory.