Store Manager (Dubai Mall)

Confidential; Sharjah; On-site; AED 335,000 - 670,000; Full time

Job summary

Confidential, a distinguished Emirati niche perfume brand, seeks a Store Manager for its flagship boutique at Dubai Mall. You will lead a luxury retail team, drive sales, deliver an exceptional client experience, and translate heritage storytelling into a premier shopping journey.

The role requires 5–7 years in retail with 2–3 years in a store leadership position within luxury or premium beauty, plus strong KPI management and VIP clienteling expertise.

Qualifications

• Bachelor’s degree preferred in Business, Retail Management, or related field.
• 5–7 years of retail experience, including 2–3 years in a Store Manager or leadership role.
• Experience in luxury retail, niche perfumery, or premium beauty.
• Proven ability to meet sales targets, manage KPIs, and lead high-performing teams.
• Strong knowledge of luxury clienteling and VIP relationship management.
• Excellent communication, leadership, and problem-solving skills.
• Wlexible to mall trading hours, weekends, and holidays.

Responsibilities

• Drive store revenue, achieve sales targets, and maximise conversion rates and average basket size.
• Lead clienteling initiatives and build relationships with VIP clients and tourists.
• Recruit, coach, and develop fragrance consultants and sales associates.
• Oversee daily store operations, stock accuracy, display standards, and visual merchandising.
• Prepare sales reports and collaborate with cross-functional teams to support commercial objectives.

Skills

Store leadership

Sales management

Clienteling

Team development

Education

Bachelor's degree in Business/Retail Management

Job description

About the Role

We are seeking an experienced and commercially driven Store Manager to lead our flagship boutique at Dubai Mall, representing a distinguished Emirati niche perfume brand. The ideal candidate will have a strong background in luxury retail, preferably within fine fragrances, niche perfumery, or premium beauty, with a passion for delivering exceptional customer experiences and building lasting client relationships.

This role requires a hands-on retail leader who can drive sales, develop a high-performing team, maintain impeccable boutique standards, and translate the brand’s heritage, craftsmanship, and distinctive fragrance identity into an exceptional luxury shopping experience.

Key Responsibilities

1. Sales & Commercial Performance

• Drive store revenue, achieve sales targets, and maximise conversion rates and average transaction value.
• Monitor key performance indicators, including sales per square foot, average basket size, units per transaction, and individual sales performance.
• Develop and implement strategies to increase sales through fragrance discovery, personalised recommendations, cross-selling, and premium gifting.
• Analyse sales trends, customer preferences, and product performance to identify opportunities for growth.
• Support the launch of new collections, exclusive fragrances, seasonal campaigns, and promotional activities while protecting the brand’s luxury positioning.

2. Luxury Customer Experience & Clienteling

• Deliver a personalised, high-touch shopping experience aligned with the expectations of luxury clientele at Dubai Mall.
• Build and maintain relationships with high-net-worth individuals, VIP clients, tourists, and fragrance enthusiasts.
• Lead clienteling initiatives, including customer profiling, follow-ups, personalised recommendations, private consultations, and exclusive product previews.
• Ensure the team can confidently communicate fragrance notes, compositions, ingredients, layering techniques, longevity, and the inspiration behind each collection.
• Handle customer concerns and service recovery professionally, ensuring every interaction reflects the brand’s values and standards.
• Cultivate an atmosphere of exclusivity, cultural sensitivity, and genuine hospitality.

3. Team Leadership & Development

• Recruit, coach, motivate, and develop a team of fragrance consultants and sales associates.
• Set individual sales objectives and conduct regular performance reviews and coaching sessions.
• Deliver ongoing training on fragrance knowledge, luxury selling techniques, clienteling, and customer engagement.
• Build a service-oriented, accountable, and high-performing team culture.
• Manage staff scheduling, attendance, productivity, and floor coverage in line with Dubai Mall trading hours and business requirements.

4. Boutique Operations & Visual Merchandising

• Oversee daily store operations, opening and closing procedures, cash handling, and compliance with company policies.
• Maintain impeccable standards of boutique presentation, fragrance displays, product testers, packaging, and visual merchandising.
• Ensure stock accuracy, inventory availability, replenishment, and adherence to stock control procedures.
• Coordinate stock counts, investigate discrepancies, and minimise shrinkage and product loss.
• Ensure all products are presented according to brand guidelines, with particular attention to premium packaging and the overall sensory experience.
• Maintain compliance with mall regulations, health and safety requirements, and internal operational standards.

5. Brand Representation & Reporting

• Represent the brand as an ambassador of Emirati fragrance heritage, craftsmanship, and contemporary luxury.
• Ensure the boutique consistently reflects the brand’s identity, storytelling, and positioning.
• Prepare daily, weekly, and monthly sales reports, analysing performance against targets and identifying corrective actions.
• Collaborate with the retail management, merchandising, marketing, and operations teams to support commercial objectives.
• Monitor competitor activity, emerging fragrance trends, and customer feedback to recommend improvements.

Requirements & Qualifications

• Bachelor’s degree or relevant professional qualification in Business, Retail Management, or a related field is preferred.
• Minimum 5–7 years of retail experience, including at least 2–3 years in a Store Manager or comparable leadership position.
• Proven experience in luxury retail, preferably niche perfumery, fine fragrances, premium beauty, or high-end lifestyle brands.
• Demonstrated success in achieving sales targets, managing KPIs, and developing high-performing retail teams.
• Strong knowledge of luxury clienteling, VIP relationship management, and consultative selling.
• Excellent communication, interpersonal, leadership, and problem-solving skills.
• Strong commercial acumen and the ability to interpret sales data and translate insights into action.
• Professional presentation and a genuine passion for fragrances, luxury service, and product storytelling.
• Flexibility to work mall trading hours, including weekends and public holidays.

Preferred: Experience serving GCC and international luxury clientele, familiarity with Emirati and Arabian perfumery, and proficiency in Arabic and English. Additional languages are an advantage.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets.
• Conversion rate and average transaction value.
• Average basket size and units per transaction.
• Individual team productivity and sales target achievement.
• VIP client retention, repeat purchase rate, and clienteling engagement.
• Customer satisfaction and service quality.
• Stock accuracy, shrinkage control, and inventory availability.
• Compliance with boutique presentation and operational standards.

Ideal Candidate Profile

The ideal candidate is a confident, polished, and commercially minded luxury retail professional who combines strong sales leadership with a genuine appreciation for niche perfumery. They understand that selling luxury fragrance is about more than the product—it is about storytelling, discovery, personal connection, and creating a memorable experience that encourages customers to return.

They will bring the maturity to serve discerning VIP clientele, the energy to lead a flagship team in a high-traffic luxury retail environment, and the commercial discipline to grow the business while preserving the exclusivity and prestige of an Emirati perfume house.