Retail Sales Executive – Luxury & Premium Brands

Confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential, a Dubai-based luxury and premium retail organization, seeks a Retail Sales Executive to own the customer experience and store performance. You will engage Arabic- and English-speaking clients, understand preferences, and recommend luxury products to convert interactions into sales.

Success is measured by sales, conversion, average transaction value, and repeat engagement. The role requires on-site presence in a premium retail environment with poised, professional service and

Qualifications

• 1–3 years of customer-facing retail experience, preferably in luxury or premium brands.
• Fluent Arabic with strong English communication.
• Ability to engage customers in person and drive sales through consultative selling.
• Comfort with POS, CRM, inventory, and basic reporting tools.

Responsibilities

• Welcome customers in Arabic and English, identify needs, and recommend products.
• Own sales targets and pipeline activity with demonstrations, upselling, and closing.
• Build lasting relationships through personalized follow-up and clienteling.
• Maintain premium product knowledge, visual standards, and stock accuracy.
• Process transactions accurately and ensure compliant store operations.
• Support merchandising, stock replenishment, and daily store readiness.
• Collaborate with colleagues to maintain smooth execution and customer experience.
• Maintain professional grooming and confident presence in a fast-paced retail setting.

Skills

Arabic fluency

English communication

Retail sales

Upselling

Clienteling

Tools

POS systems

Inventory tools

Job description

Retail Sales Executive – Luxury & Premium Brands

Location: Dubai, UAE

Experience: 1–3 years

About the Company

We are a Dubai-based organization operating in the luxury and premium retail sector. Our work is centered on presenting high-quality brands through polished store experiences, thoughtful customer engagement, and disciplined commercial execution. We aim to build lasting relationships with discerning customers by combining product knowledge, service consistency, and attention to detail. The organization values employees who take ownership of the customer journey, represent premium standards confidently, and contribute to a welcoming, well-managed retail environment. This opportunity offers exposure to luxury and premium brand portfolios, store operations, sales performance, and customer relationship development. You will join a customer-focused team where professionalism, personal presentation, communication, and commercial awareness directly influence business results. The role is based in Dubai and requires regular onsite presence in a retail store.

About the Role

As a Retail Sales Executive, you will own the customer experience and commercial performance of your assigned store area. You will engage customers in Arabic and English, understand their preferences, recommend suitable luxury and premium products, and convert qualified interactions into sales. Through product knowledge, consultative selling, accurate transaction handling, and consistent follow-up, you will help grow revenue and repeat business. You will maintain premium visual and service standards while supporting stock accuracy, merchandising, and daily store discipline. The role is suited to a polished diverse professional who communicates confidently with Arabic-speaking customers and enjoys face‑to‑face selling. Success will be measured through sales achievement, conversion, average transaction value, customer feedback, repeat engagement, and dependable store execution.

Key Responsibilities

• Welcome customers professionally in Arabic and English, identify their needs, and recommend relevant luxury or premium products through consultative conversations that improve conversion and satisfaction.
• Own individual sales targets and pipeline activity, using product demonstrations, recommendation quality, upselling, and confident closing techniques to deliver consistent revenue performance.
• Build lasting customer relationships by recording preferences, following up appropriately, and creating personalized interactions that encourage repeat visits, referrals, and increased customer lifetime value.
• Maintain strong product knowledge across assigned brands, collections, features, pricing, and availability so customers receive accurate advice and the store protects its premium reputation.
• Execute transactions, payments, exchanges, and customer documentation accurately while following company controls that protect revenue, inventory, compliance, and service quality.
• Support visual merchandising, stock replenishment, product presentation, and store readiness so the selling environment remains attractive, organized, and aligned with premium brand standards.
• Collaborate with store colleagues and supervisors on daily priorities, customer requests, stock matters, and operational issues to maintain smooth execution and a consistent customer experience.
• Fluent Arabic communication with strong English capability, enabling confident customer engagement, product explanation, relationship building, and service recovery across a diverse Dubai retail audience.
• Demonstrated retail sales capability with strong listening, presentation, negotiation, upselling, cross‑selling, objection handling, and closing skills suited to luxury or premium environments.
• Customer‑focused commercial judgment, including needs discovery, product recommendation, clienteling, follow‑up, and relationship management that support measurable sales and repeat‑business outcomes.
• Comfortable using point‑of‑sale systems, customer records, inventory tools, email, and basic reporting processes to complete transactions accurately and maintain dependable store information.
• Professional grooming, confident interpersonal presence, attention to detail, and resilience when performing against targets in a fast‑paced, customer‑facing retail setting.

Additional Plus

• Previous experience selling luxury, premium fashion, beauty, jewellery, watches, lifestyle products, or other high‑consideration offerings would strengthen product credibility and customer engagement.
• Knowledge of Dubai’s premium retail customer base, additional language ability, or experience serving regional and international clientele would support stronger rapport and repeat business.
• Experience with CRM follow‑up, visual merchandising, stock control, or sales reporting would help accelerate performance within the store.

What You’ll Bring

• You bring one to three years of customer‑facing retail or sales experience and a genuine interest in luxury, premium brands, product storytelling, and high‑quality service.
• You are a fluent Arabic speaker with strong English communication skills, enabling you to build trust, explain products clearly, and personalize conversations for Arabic‑speaking customers.
• Diverse candidates are preferred for this customer‑facing store position, with a polished, confident, and professional presence suited to premium retail standards.
• You take ownership of targets and follow‑through while balancing commercial ambition with honesty, discretion, product accuracy, and respect for every customer interaction.

Why Join Us

This role gives you direct ownership of customer experience and sales outcomes within Dubai’s luxury and premium retail environment. You will build practical expertise across consultative selling, Arabic‑speaking clienteling, product presentation, store operations, and relationship management. Your work will be visible through measurable commercial results, stronger customer loyalty, and consistently high service standards. The position is designed for a motivated retail professional who wants to deepen expertise in premium selling while working closely with a focused store team. You will have opportunities to learn product portfolios, understand customer behavior, improve selling technique, and develop the discipline required for progression in luxury retail. Because the role connects daily customer conversations with revenue, repeat business, and brand perception, your contribution will have a clear and immediate business impact. If you are driven by targets, enjoy creating memorable experiences, and take pride in polished execution, this opportunity offers a strong platform to grow your retail career in Dubai.

What We Offer

• A confidential opportunity within a Dubai‑based luxury and premium retail organization, offering exposure to premium brands, store operations, and customer relationship management.
• A collaborative onsite environment with product learning, feedback, and hands‑on experience across sales execution, clienteling, merchandising, and retail standards.
• A role where strong performance can strengthen your commercial expertise, professional network, and future progression within premium retail.