Store Leadership

Talabat Holding; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Talabat Holding is seeking an experienced Store Operations Lead in Dubai, UAE. You will manage end-to-end store operations, including staffing, scheduling, stock management, and order fulfillment, while ensuring high service levels and efficiency.

Your role requires strong communication, hands-on leadership, and the ability to work across diverse teams, with a focus on cost control and process optimization to boost productivity and customer satisfaction.

Qualifications

• Experience in supermarket or restaurant operations.
• Strong communication and hands-on approach with multiple tools.
• Fluent English; Arabic language skills are advantageous.
• Ability to manage staff, scheduling, and stock control.

Responsibilities

• Oversee end-to-end store operations including staffing, scheduling, purchasing and receiving.
• Supervise picking, packing and outbound orders per SOP.
• Monitor inventory, stock levels and replenishment to prevent stockouts or overstock.
• Ensure cost control and profitability through efficient store operations.
• Maintain hygiene, safety and service level standards.
• Coordinate with Ops manager to resolve issues and manage maintenance.

Skills

Staffing & scheduling

Inventory management

Store operations

Order fulfillment

Cost control

Process optimization

Communication

Intercultural skills

English & Arabic language skills

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
• Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions
• Supervise all the maintenance internal activities and / third party suppliers.
• Ensuring appropriate and safe use of material handling equipment

Qualifications

• You have at least 5 years of experience in supermarket or restaurant
• You are someone energized by the unknown and look forward to learning each day on the job.
• Good communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills.
• Language skills: Fluent English and Arabic would be highly advantageous.