Store Leader: VIP Clienteling & Omnichannel Growth

Chalhoub Group; Abu Dhabi; Hybrid; AED 134,000 - 201,000; Full time

Benefits offered by this job

Health care

Remote and flexible working policies

Employee discounts

Learning and development

Job summary

Chalhoub Group in Abu Dhabi seeks a Store Supervisor to drive sales, lead a fashion retail team, and deliver exceptional omnichannel customer experiences. You will recruit and coach staff, manage client relationships including VIPs, and ensure operational excellence across in-store and online channels.

The role emphasizes strong fashion knowledge, people leadership, and the ability to balance in-store execution with digital initiatives, underlining Chalhoub Group’s hybrid luxury retail approach.

Qualifications

• Prior experience as a Store Supervisor or Store Leader.
• Experience with managing a team within fashion retail.
• Strong experience with managing and growing talent.
• Very strong knowledge on fashion, runways and trends in the regional and global market.
• Professional, friendly and people-driven.
• Experience with achieving strong sales, returning clientele and CRM.

Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Provide a clear vision to the team about the business and store’s vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms and monitor the team’s development plans.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Develop the omnichannel mindset among the team by promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and networking with them.
• Ensure all sales and operational policies and procedures (SOPs) are followed and maintained.
• Ensure ecommerce orders are processed within SLAs and no fulfillment action is pending in the store.
• Leverage technology tools (Clienteling app, OMS, WhatsApp Business) and train the team accordingly.
• Ensure all operating standards are followed from stock replenishment to displays per VM guidelines.
• Ensure healthy floor coverage by analyzing historical traffic data and peak hours.
• Ensure processes are compliant with legal, safety, security, retail operations and HR guidelines.

Skills

Store supervision

Team leadership

Customer experience

Omnichannel

CRM

Job description

Chalhoub Group in Abu Dhabi seeks a Store Supervisor to drive sales, lead a fashion retail team, and deliver exceptional omnichannel customer experiences. You will recruit and coach staff, manage client relationships including VIPs, and ensure operational excellence across in-store and online channels.

The role emphasizes strong fashion knowledge, people leadership, and the ability to balance in-store execution with digital initiatives, underlining Chalhoub Group’s hybrid luxury retail approach.